Christy Jose
Halifax,NS
Summary
Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Seasonal Customer Service Agent
SSG
10.2023 - Current
- Inbound and outbound calls to customers with resects to customer services and sales.
- Handling secure payments while heavy order checkout and handling reversals for return orders.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Placing customer orders accurately
- Providing accurate, valid, and complete information by using the right methods/tools
- Handling customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Taking the extra mile to engage customers
PATIENT CARE GIVER
Marizone Homecare
09.2022 - Current
- Transferred, admitted, and discharged patients, complying with principles of safe patient handling
- Assisted patients with activities of daily living including bathing, dressing and grooming
- Reported changes in patient status to nursing staff in a timely manner
- Maintained cleanliness of assigned work area according to infection control standards
- Assisted with patient transfers to and from wheelchairs, beds, and exam tables
- Patient support in basic needs in hospital/home
RELATIONSHIP MANAGER
HDFC Bank
08.2020 - 07.2021
- Assisted clients in identifying their needs and provided suitable solutions to meet their requirements
- Utilized CRM software to track all client information, including contact details, sales history, and preferences
- Analyzed financial requirements of clients to match with bank's product offerings
- Created detailed reports on customer interactions, feedback, and account activities
- Conducted regular meetings with clients to discuss their requirements and offered appropriate solutions
- Increased personal revenue contribution to branch by cross-selling products to clients via lobby and outbound calls
- Ensuring High quality service
- Collaborated with marketing team to create targeted campaigns and promotions
- Customer point verification done as part of fraud and risk detection in KYC.
- National Identity authentication done via CRM Next while onboarding.
- Exceeded sales goals by promoting products and services to maximize client financial needs
- Established and deepened connections within community through year-round engagement
OPERATIONS INTERN
Shadowfax Technologies
04.2019 - 05.2019
- Participated in brainstorming sessions to assist in formation of operational plans
- Implemented effective strategies for managing labor costs while maintaining quality standards
- Analyzed customer feedback data to identify areas for improvement in the operations process
- Ran errands for assigned superiors with prompt and accurate accommodation of requests
- Coordinated logistics activities such as freight forwarding, customs clearance, warehousing
- Exercised curiosity and eagerness to learn by querying leadership and staff for helpful insights
- Assisted theft and control team in curbing delivery losses and boost revenue
- Due Diligence&KYC enabling
- Supported team in redesigning postman vertical End to end process escalations and compliance
FINANCE INTERN
Keys Hotel
05.2017 - 06.2017
- Accompanied department management to functions and meetings to observe and learn
- Completed and filed paperwork involved with finance process
- Compiled, reviewed and analyzed financial statements for accuracy and compliance with applicable regulations
- Daily bills reconciliation
Education
POST BACCALAUREATE DIPLOMA IN BUSINESS MANAGEMENT IN GENERAL MANAGEMENT CANDIDATE - Business Management
Cape Breton University
04.2024
MASTER OF BUSINESS ADMINISTRATION (M.B.A.) IN MARKETING - Marketing
St Joseph's Institute of Management
05.2020
BACHELORS OF COMMERCE IN ACCOUNTING AND INFORMATION SYSTEMS - Accounting and Information Systems
Kristu Jayanti College (Autonomous)
04.2018
Skills
- Problem Solving Skills
- Stakeholder Engagement
- Compassionate Care
- Client Relationship Management
- Teamwork
- Customer Experience
- Passion For Learning
- Adaptability
- Data Analysis
- Order Placement
- Customer Relationship Management (CRM)
- Inbound Call Management
- Outstanding Communication Skills
- Account Management
- Customer Complaint Resolution
- CRM Software
- IBM COS (Cloud Object Storage)Management
- Oracle FLEXCUBE
Certification
- Excel: Advanced Formulas and Functions
- Building Better Relationships through Listening and Validation
- Foundations of Project Management
- Lean Six Sigma Green Belt
- Governing Sustainable Finance
- Phone-Based Customer Service
Publications
Corporate Social Responsibility in TATA Motors Research: Equity, Diversity, and Inclusion (EDI) in the Workplace in CIBC Marketing Plan- Capers Bustaurant
Volunteer Experience
CSR VOLUNTEER, Bengaluru, Karnataka, St Joseph's Institute of Management, 09/2018, 11/2018, Fundraising to help our fellow countrymen affected by the floods that have played havoc in Kerala and Coorg, Blood Donation Camp
Timeline
Seasonal Customer Service Agent
SSG
10.2023 - Current
PATIENT CARE GIVER
Marizone Homecare
09.2022 - Current
RELATIONSHIP MANAGER
HDFC Bank
08.2020 - 07.2021
OPERATIONS INTERN
Shadowfax Technologies
04.2019 - 05.2019
FINANCE INTERN
Keys Hotel
05.2017 - 06.2017
POST BACCALAUREATE DIPLOMA IN BUSINESS MANAGEMENT IN GENERAL MANAGEMENT CANDIDATE - Business Management
Cape Breton University
MASTER OF BUSINESS ADMINISTRATION (M.B.A.) IN MARKETING - Marketing
St Joseph's Institute of Management
BACHELORS OF COMMERCE IN ACCOUNTING AND INFORMATION SYSTEMS - Accounting and Information Systems
Kristu Jayanti College (Autonomous)
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