Summary
Overview
Work History
Education
Skills
Hands On Training
Certification
References
Timeline
Generic

Christy Jamison

Orangevale

Summary

Experienced Operations and Healthcare Records Manager with over 10 years of leadership in staff management, medical record operations, training development, and audit support. Proven ability to lead cross-functional teams, improve workflow efficiency, ensure compliance with HIPAA, and client protocols, and drive operational excellence. Adept at performance coaching, data reporting, and managing vendor and facility needs.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Senior Manager, Claims Administration

VARIS, LLC
Roseville
02.2014 - 07.2025
  • Lead, manage, and mentor a team of over 30 staff members to ensure high-quality and timely production of medical records for audits.
  • Conduct recruitment, interviews, hiring, and annual performance evaluations for department staff.
  • Oversee and approve payroll while managing employee schedules, workflow, and workloads based on operational needs and reporting data.
  • Collaborate with VP of Operations to ensure secure and accurate audit responses and communications with providers.
  • Monitor daily KPIs and adjust resource allocation; accordingly, evaluate staffing needs through regular report analysis.
  • Develop and implement department-wide policies, workflows, and training programs to standardize procedures and ensure compliance.
  • Train new and existing staff on HIPAA, customer service standards, and technical systems used in records procurement and management.
  • Provide operational quality reviews and coaching to enhance productivity and team collaboration.
  • Manage facility operations, including janitorial coordination, office maintenance, vendor relations, and ordering of supplies.
  • Created and implemented a comprehensive onboarding and training program.
  • Developed departmental policy and procedure manuals from the ground up.
  • Designed and launched a workflow management system to streamline operations.

Assistant HIT Manager

VARIS, LLC
Roseville
06.2014 - 06.2016
  • Oversaw daily operations to ensure efficient workflow and optimal resource allocation.
  • Led team meetings to align project goals and resolve operational challenges.
  • Developed training programs to enhance employee skills and performance standards.
  • Coordinated cross-departmental collaboration to streamline project execution and communication.
  • Monitored staff performance and addressed issues.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Trained employees on additional job positions to maintain coverage of roles.

Mailroom Specialist

AppleOne (Contract with Sacramento County Department of Human Services)
01.2013 - 12.2013
  • Processed, categorized, and prepared incoming mail for digital scanning.
  • Verified and proofread documentation for accuracy and proper classification.

Administrative Assistant

Pacific Staffing (Contract with Alta California Regional Center)
01.2012 - 12.2013
  • Organized and scanned client charts into electronic records.
  • Answered phones, coordinated schedules, and provided administrative support to social workers and clients.
  • Proofread correspondence and scheduled appointments.

Education

Certificate - Medical Terminology, Medical Billing

Clovis Adult Education
Clovis, CA

R.O.P. Certificates - Medical Assisting (Front & Back Office Training)

Folsom High School
Folsom, CA

Skills

  • Staff leadership and mentoring
  • Medical record management
  • Operational workflow optimization
  • Hiring and onboarding
  • Performance reviews and coaching
  • HIPAA compliance
  • Facilities management
  • Training program development
  • Interdepartmental communication
  • Quality assurance and reporting
  • Vendor coordination
  • Customer service excellence

Hands On Training

  • Patient record filing and processing (Kaiser Hospice, Dental Office)
  • Workflow coordination, front/back-office procedures

Certification

  • Human Skills for Managers

References

References available upon request.

Timeline

Assistant HIT Manager

VARIS, LLC
06.2014 - 06.2016

Senior Manager, Claims Administration

VARIS, LLC
02.2014 - 07.2025

Mailroom Specialist

AppleOne (Contract with Sacramento County Department of Human Services)
01.2013 - 12.2013

Administrative Assistant

Pacific Staffing (Contract with Alta California Regional Center)
01.2012 - 12.2013

Certificate - Medical Terminology, Medical Billing

Clovis Adult Education

R.O.P. Certificates - Medical Assisting (Front & Back Office Training)

Folsom High School

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