Christy Farren
Cambridge,ON
Summary
Organized and dependable experienced candidate successful at managing multiple priorities with a positive attitude. Detail-oriented team player with strong organizational skills. Proven ability to handle multiple projects and clients simultaneously with a high degree of accuracy. A collaborative and passionate leader dedicated to partnering with coworkers to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Sr. Professional, Program Management
CEVA Logistics Canada - Contract Logistics
04.2022 - 01.2024
- Managed multiple diverse 3PL clients with annual revenues in excess of $2m
- Cultivated interpersonal skills by building positive relationships with others.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Adaptable and proficient in learn new concepts quickly and efficiently and adapt to new situations..
- Completed paperwork, recognizing discrepancies, promptly addressing for resolution and make decisions.
- Learned and adapted quickly to new technology and software applications.
Client Program Manager
Ingram Micro Commerce & Lifecycle Services
06.2014 - 04.2022
- Facilitated knowledge sharing among team members, promoting a culture of continuous learning and innovation within the organization.
- Increased profit margins by effectively reviewing monthly P&L to optimize Customer efficiency and both Organizational Operational goals.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Developed compelling presentation decks to gain approval for ideas, communicate results and share performance results.
- Championed change management initiatives within the organization, leading efforts to adopt new technologies or processes aimed at improving overall efficiency in program management activities.
- Delivered high-quality results consistently by setting clear expectations for team members and closely monitoring their performance against agreed-upon metrics.
- Managed risks proactively, identifying potential issues early on and implementing mitigation strategies to minimize their impact on program outcomes.
- Interacted with internal and external clients to identify business needs, requirements and increase client satisfaction.
- Developed and maintained logistics workflows, procedures and reports.
Client Program Representative - Mobility
Ingram Micro Canada
03.2010 - 06.2014
- Developed and implemented project plans and budgets to ensure successful execution.
- Developed and updated [Software] spreadsheets to aggregate and analyze information.
- End to end Account Management for an incumbent Canadian Wireless Company. Servicing 300+ Dealers while simultaneously managing Customer Service, Account Reconciliation, Order Management, Pricing, Monthly invoicing
- Development of new Associate training and documentation.
- Successfully managed the RIM Playbook Launch for Distribution in Canada. Liaised with Sales Teams, Retail and VAR to develop forecasting, allocation management, pricing programs, inventory management, and is the main point of contact with the Vendor.
- Implemented Reverse Logistics processes and programs, reconciled with Vendor and is a continued resource for Supply-Chain management within the Mobility Team.
- Provided exceptional daily customer support, communication and managed consistent weekly reporting.
Client Program Representative – Xtreme
Ingram Micro Canada
04.2003 - 06.2010
- Provided Account Management and Customer Service for Microsoft Xbox and PC in the Distribution Sector and Retail Channel.
- Resolved complex issues proactively, preventing potential roadblocks to successful project completion.
- Enhanced program efficiency by streamlining processes and implementing innovative solutions.
- Reviewed and tracked reports, documents and applications.
- Coordinated communications between management, staff and customers.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Gained extensive knowledge in data entry, analysis and reporting.
Education
Sheridan College
Brampton, ONSkills
- Customer Relationship Management
- Project Management, Requirements Gathering
- Excellent Communication
- Key Performance Indicators, Performance analysis and Forecasting
- Coaching and Mentoring
- Cross-Functional Teamwork and Collaboration
- Conflict Resolution
- Organization, Time Management and Expectation setting
- Creative and Critical Thinking
- Relationship Building
- Documentation And Reporting
- Google Drive, MS Office
- Process Improvement
Accomplishments
- Project Leader/Account Manager for new 3PL Client implementation in 2016, Scoping business requirements, Creation of Account management and Operational processes, KPI's, Forecasting, etc. Executed successfully and on-time.
- Subject Matter Expert for Launching BrightPoint (acquired by Ingram Micro in 2013) Capabilities in Canada, extending 3PL clients, business unit and managing the Account.
- Managed the RIM Playbook Launch (2011) for sole Distribution in Canada. Liaised with Sales Teams to develop forecasting, allocation management, pricing programs, inventory management, main POC with Vendor. Implemented Reverse Logistics processes and programs, and reconciliation. President's Club All Star Award Winner in 2012.
- Key team member for the Microsoft Xbox 360 distribution launch in 2005. Successfully managed multiple clients orders, inventory allocation and reverse programs.
- President's Club All Star Award Winner in 2008
- President's Club All Star Award Winner in 2004
Languages
English
Native or Bilingual
Certification
Six Sigma Yellow Belt, 2004
Timeline
Sr. Professional, Program Management
CEVA Logistics Canada - Contract Logistics
04.2022 - 01.2024
Client Program Manager
Ingram Micro Commerce & Lifecycle Services
06.2014 - 04.2022
Client Program Representative - Mobility
Ingram Micro Canada
03.2010 - 06.2014
Client Program Representative – Xtreme
Ingram Micro Canada
04.2003 - 06.2010
Sheridan College
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