Christy Drummond
Porter Ranch
Summary
Results-driven professional in retail sales, known for high productivity and efficient task completion. Well-versed in customer service, inventory management, and sales strategy development. Excel at communication, problem-solving, and adaptability, ensuring exceptional customer experiences and team collaboration.
Overview
6
6
years of professional experience
Work History
Sales Lead
Sephora at Kohl's
Northridge
03.2024 - 11.2024
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Managed a team of sales representatives, providing guidance and support.
- Engaged shoppers, providing assistance and information on merchandise and product features.
Bookseller
Barnes & Noble
Grand Junction
10.2021 - 02.2023
- Processed transactions accurately using point-of-sale systems.
- Managed inventory levels through regular stock checks and replenishment.
- Trained new staff on store policies and customer service standards.
Shift lead
Walgreens
Susanville
12.2019 - 06.2021
- Reviewed operational records and reports to project sales and determine profitability.
- Held performance reviews to identify and correct areas needing improvement.
- Taught staff upselling techniques to meet revenue targets.
- Educated customers about offerings, promotions and pricing to boost sales.
Bookseller
Barnes & Noble
Long Beach
03.2019 - 10.2019
- Maintained knowledge of sales and promotions, return policies and security practices.
- Built product displays and placed appropriate signage for merchandise.
- Offered point-of-sale initiatives to increase sales and drive customer loyalty.
Education
Cosmetology License -
IntelliTec College
Grand Junction, COSkills
- Upselling techniques
- Client Consultations
- Presentations and Demonstrations
- Employee training
- Trend Monitoring
- Digital Recordkeeping
- Product and Service Explanations
- Data reporting
Timeline
Sales Lead
Sephora at Kohl's
03.2024 - 11.2024
Bookseller
Barnes & Noble
10.2021 - 02.2023
Shift lead
Walgreens
12.2019 - 06.2021
Bookseller
Barnes & Noble
03.2019 - 10.2019
Cosmetology License -
IntelliTec College