Christy DILLEN
surrey,BC
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
27
27
years of professional experience
Work History
Interim Director, Scheduling Services
BC Ferries
2024.05 - Current
- Enhancing team collaboration through regular communication, goal setting, and performance evaluations.
- Working closely with organizational leadership to guide operational strategy.
- Establishing a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
Manager, Scheduling Services
BC Ferries
2019.05 - 2024.04
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
Crewing Officer
BC Ferries
2018.05 - 2019.04
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Mitigated potential risks by proactively identifying potential issues and implementing appropriate countermeasures or contingency plans as needed.
Employee Relations Advisor
BC Ferries
2016.05 - 2018.04
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Developed and implemented strategic plans to meet organizational goals, ensuring alignment with company objectives.
- Improved overall department efficiency by streamlining processes.
Employee Relations Coordinator
BC Ferries
2008.09 - 2016.05
- Planned and managed seasonal recruitment process each year
- Identified staff vacancies and recruited, interviewed and selected applicants
- Explained Human Resources policies and procedures to employees
- Generated and maintained various tracking spreadsheets
- Provided customer service for inbound and outbound calls regarding all HR inquiries
- Managed and responded to FOIPP requests
- Organized and assisted with employee development workshops.
Crewing Scheduler
BC Ferries
2006.05 - 2008.09
- Ensured vessels were staffed with qualified personnel
- Managed employee time-off requests
- Problem solved emergency time-off requests
- Maintained and updated employee substitution spreadsheets
- Communicated daily with Employee Relations
- Provided excellent customer service
- Utilized exceptional interpersonal skills when dealing with employees
- Maintained and updated the Smart Staff scheduling system
- Provided relief for Crewing Analyst - Time Management
- Trained and mentored new Crewing employees.
Payroll Coordinator
Saputo Foods Ltd
1997.10 - 2006.05
- Managed a unionized payroll of 1400 employees
- Analyzed and applied 7 different collective agreements, 4 provinces
- Organized and processed master file maintenance
- Processed terminations and severance package payouts
- Created payments for pension plans and union fees
- Completed records of employment
- Provided software and computer support to co-workers
- Updated and monitored Excel spreadsheets for wage increases
- Prepared and verified T4 data.
Education
Human resources Management certificate -
BCIT
06.2013
Computer information Systems diploma -
Kwantlen College
06.1994
High School Diploma -
Lord Tweedsmuir Senior Secondary
06.1990
Skills
- Conflict Resolution
- Strategic Planning
- People Management
- Verbal and written communication
- Creativity and Innovation
- Strategies and goals
- Decision Making
References
available upon request
Languages
English
Elementary
Timeline
Interim Director, Scheduling Services
BC Ferries
2024.05 - Current
Manager, Scheduling Services
BC Ferries
2019.05 - 2024.04
Crewing Officer
BC Ferries
2018.05 - 2019.04
Employee Relations Advisor
BC Ferries
2016.05 - 2018.04
Employee Relations Coordinator
BC Ferries
2008.09 - 2016.05
Crewing Scheduler
BC Ferries
2006.05 - 2008.09
Payroll Coordinator
Saputo Foods Ltd
1997.10 - 2006.05
Human resources Management certificate -
BCIT
Computer information Systems diploma -
Kwantlen College
High School Diploma -
Lord Tweedsmuir Senior Secondary