Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christy Cox

Weyburn,SK

Summary

Accomplished leader with a proven track record at Prairie Mobile Communications, adept in motivational skills and operational excellence. Expert in stakeholder management and performance coaching, consistently exceeding sales targets. Skilled in recruiting, training, and leading teams to achieve and sustain top performance, ensuring high levels of customer satisfaction and retention.

Overview

10
10
years of professional experience

Work History

Team Leader Manager

Prairie Mobile Communications
Weyburn, Saskatchewan
04.2023 - Current
  • Conducted regular performance evaluations, providing constructive feedback and personal development plans.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Recruited and trained new employees to meet job requirements.
  • Analyzed business performance data to identify areas of strength and improve areas of weakness.
  • Monitored customer service standards across the organization.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Consistently reached and sustained sales targets.
  • Created and managed monthly schedules to streamline team operations.

Supervisor

King's Kitchen
Brandon, Manitoba
05.2022 - 04.2025
  • Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
  • Acted as a liaison between upper management and staff, facilitating open communication.
  • Coordinated stock orders to maintain optimal inventory levels for front of house operations.
  • Resolved customer complaints efficiently, ensuring customer satisfaction and retention.
  • Oversaw bartending activities, maintaining high standards of service and quality.
  • Provided exceptional customer service, ensuring a positive experience for all patrons.

Bartender

34th Street Bar and Grill
Brandon, Manitoba
10.2021 - 07.2022
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Managed accurate bar tabs and processed cash and credit card transactions.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Participated in weekly team meetings to discuss goals and objectives set by management.
  • Collected and organized daily till totals and tips.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.

Referral Specialist

Telus Communications
Prince George, British Columbia
04.2018 - 10.2021
  • Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
  • Collaborated with technicians to facilitate effective field service operations.
  • Generated sales for internet, TV, mobility, and security solutions.
  • Met and exceeded sales targets on a regular basis.

Manager's Assistant

Denny's
Prince George, British Columbia
03.2015 - 05.2018
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Resolved customer complaints efficiently, ensuring high levels of satisfaction.
  • Balanced daily cash outs to ensure accurate financial records.
  • Supervised staff to ensure efficient daily operations.

Education

High School Diploma -

Cartwright High School
Cartwright, MB
06-1992

Skills

  • Influencing skills
  • Meeting facilitation
  • Motivational skills
  • Remote team management
  • Stakeholder management
  • Industry expertise
  • Employee scheduling
  • Motivational
  • Recruitment support
  • Operational excellence
  • Performance coaching

Timeline

Team Leader Manager

Prairie Mobile Communications
04.2023 - Current

Supervisor

King's Kitchen
05.2022 - 04.2025

Bartender

34th Street Bar and Grill
10.2021 - 07.2022

Referral Specialist

Telus Communications
04.2018 - 10.2021

Manager's Assistant

Denny's
03.2015 - 05.2018

High School Diploma -

Cartwright High School

Similar Profiles

CREATE PROFILE
Christy Cox