Summary
Overview
Work History
Education
Timeline
Bartender

Christy Cox

Brandon,MB

Summary

Enthusiastic restaurant professional with expertise in mixology, beer, liquor and wine along with solid background in team leadership and business decision making. 30 years in field with strong desire to drive business success.

Capable manager passionate about serving customers well while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in Type establishments.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

12
12
years of professional experience

Work History

Supervisor

Kings Kitchen/Sin Bin
Brandon, Manitoba
06.2022 - Current
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Identified individual employee's unique work styles and adapted management methods.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.

Bartender

Victoria Inn
Brandon, MB
10.2021 - Current
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Polished glassware, bussed tables and removed debris to keep customer areas clean.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.

Referral Specialist

Telus Communications
Prince George, BC
05.2019 - 10.2022
  • Partnered with other departments to provide top-notch service to clients.
  • Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
  • Received, recorded and addressed incoming and outgoing communication via telephone and email.

Manager's Assistant

Denny's
Prince George, BC
04.2016 - 05.2019
  • Ran errands to support daily needs of management.
  • Responded to and directed incoming calls and other communication.
  • Resolved basic computer and office equipment issues through troubleshooting.
  • Attended monthly sales meetings and reported pertinent information to employees.
  • Supported department procurement activities by coordinating with manager for direction.
  • Received, inspected and verified food and kitchen inventory delivery before storage.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Orchestrated positive customer experiences by overseeing every area of service operations.

Manager

North Arm Pub And Grill
Fort St. James, BC
11.2011 - 04.2016
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Approved regular payroll submissions for employees.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Conducted monthly inventories of raw materials and components on work floor.
  • Recorded inventory sales into organization's weekly income report.

Education

High School Dimploma -

Cartwright Community Independent School
Cartwright, MB
06.1992

Serve It Safe

Manitoba Liquor And Gaming

Certified Trainer Course

Denny's Inc.

Timeline

Supervisor

Kings Kitchen/Sin Bin
06.2022 - Current

Bartender

Victoria Inn
10.2021 - Current

Referral Specialist

Telus Communications
05.2019 - 10.2022

Manager's Assistant

Denny's
04.2016 - 05.2019

Manager

North Arm Pub And Grill
11.2011 - 04.2016

High School Dimploma -

Cartwright Community Independent School

Serve It Safe

Manitoba Liquor And Gaming

Certified Trainer Course

Denny's Inc.

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Christy Cox