Christy Chan
Pasadena
Summary
Restaurant greeter and cashier with 2 years experience in a high end fast paced dining environment. Skilled in delivering efficient service, handling of food and customer requests with a welcoming atmosphere. Proven ability to increase customer satisfaction and loyalty through attentive service and menu knowledge.
Overview
20
20
years of professional experience
Work History
FOH Support Staff / Cashier / Greeter
Ding Tai Fung
Arcadia
06.2022 - Current
- Customer Service Resolution: Greet guests with a friendly, welcoming demeanor, and ensure that guests have the best dining-in experience.
- Proficiency with the YELP app, managing the restaurant floor workflow, reservations, and seating arrangements to ensure the efficient use of dining space.
- Proficiency with TOAST and OLO, assisting guests with express, take-out orders, cash, credit card transactions, and mobile payment transactions with precision.
- Master Trainer: a skilled individual with advanced expertise who delivers high-level training to ensure staff consistently meet and exceed industry standards.
Customer Service Representative
Computer Direct
San Gabriel
06.2022 - Current
- Answered inbound calls, chats and emails to facilitate customer service.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Resolved customer complaints promptly and efficiently.
- Human Resources collected deposits or payments, and arranged for billings.
Head Designer| Art Director
RMLA
Los Angeles
05.2005 - 06.2022
- Head apparel designer specializing in children's, juniors', and women's apparel, with a proven track record of sales.
- Responsible for overseeing and managing the entire design team, including approvals for fitting, color lab dibs, fabric quality, trims, etc.
- Evaluated competitive products in order to stay ahead of industry trends and develop cutting-edge designs.
Education
Associate of Arts - Fashion Design
FIDM
Los Angeles, CASome College (No Degree) - General Studies
Pasadena City College
Pasadena, CASkills
- Customer issue resolution
- Fluent in English, Mandarin, Cantonese, and Vietnamese
- Master Trainer: Greeter, Cashier
- Data validation and entry
- Multitasking Abilities
- Microsoft Word
- Microsoft Excel
- Analytical Skills
- Detail-oriented
- Self-starter
- Active listening
Accomplishments
Core Values: Learning: serving as a roll model, setting the tone to make a significant difference
Timeline
FOH Support Staff / Cashier / Greeter
Ding Tai Fung
06.2022 - Current
Customer Service Representative
Computer Direct
06.2022 - Current
Head Designer| Art Director
RMLA
05.2005 - 06.2022
Associate of Arts - Fashion Design
FIDM
Some College (No Degree) - General Studies
Pasadena City College
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