Christy Chan
Coquitlam,BC, CANADA
Summary
Hardworking and passionate job seeker with strong customer service skills and ready to help team achieve company goals.
Overview
27
27
years of professional experience
Work History
Bakery Assistant Department Head
T&T Supermarket
Vancouver, BC
10.2023 - Current
- Strengthened relationships with customers through attentive service, active listening, and thoughtful recommendations based on individual preferences.
- Contributed to business growth by participating in promotional events showcasing the bakery''s offerings to potential clients or at community gatherings.
- Enhanced teamwork within the bakery staff through open communication channels that fostered collaboration on daily tasks and problem-solving matters.
- Developed a loyal customer base due to excellent interpersonal skills while taking orders or responding to inquiries about various baked goods.
- Assisted management in minimizing overhead costs by effectively managing resources, avoiding overproduction of products, and minimizing waste.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
- Enhanced customer satisfaction by providing exceptional service and handling special requests for bakery products.
- Assisted in increasing bakery sales through effective product merchandising and displaying attractive, fresh baked goods.
- Supported efficient operations by maintaining accurate inventory levels and promptly restocking supplies.
Bakery Associate
T&T Supermarket
Coquitlam, BC
01.2023 - 06.2023
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Flight Attendant
Cathay Pacific Airways
Hong Kong
03.2000 - 02.2012
- Ensured safety and comfort of customers onboard aircraft.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Answered passenger questions and provided solutions to issues arising during flights.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Used excellent customer service skills in addressing passengers' needs.
- Performed pre-flight cabin checks to maintain operational safety equipment.
- Supported passengers with special needs and provided assistance to wheelchair passengers.
Secretary
Kin Keung Electrical Company
Hong Kong
06.1999 - 02.2000
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
Beautician
Erno Laszlo
Hong Kong
01.1997 - 06.1999
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Educated clients on proper skin care techniques and ideal products suitable to needs.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Suggested facial treatments and applied facial treatment to suit customer.
Education
Secretary Certificate
HKMA
Hong Kong05.1999
Beautician Diploma
Senniyo Aesthetics Beauty School
Richmond, BC06.1996
High School Graduation -
Burnaby Central Secondary
Burnaby, BC06.1995
Skills
- Customer Service
- Bakery Display Preparation
- Food and Beverage Service
- Baggage Handling
- Client Support
- Customer Care
- Cleanliness and Sanitation
Timeline
Bakery Assistant Department Head
T&T Supermarket
10.2023 - Current
Bakery Associate
T&T Supermarket
01.2023 - 06.2023
Flight Attendant
Cathay Pacific Airways
03.2000 - 02.2012
Secretary
Kin Keung Electrical Company
06.1999 - 02.2000
Beautician
Erno Laszlo
01.1997 - 06.1999
Secretary Certificate
HKMA
Beautician Diploma
Senniyo Aesthetics Beauty School
High School Graduation -
Burnaby Central Secondary