CHRISTY BUNQUIN
ACC CLEANING SERVICES INC.
Whitehorse,YT
Summary
Results-driven Operations and Administrative Specialist with 6 years of international experience in municipal services, project coordination, and tech operations. Developed efficient internal workflows and managed high-volume financial reconciliation with zero variance. Expertise in integrating front-line public service with backend technical data integrity.
1
Language
5
Certification
6
Years of experience
Work History
Project Administrator / Landfill Operations Attend
- Directed internal systematic process improvements to optimize facility workflows, enhancing data accuracy and minimizing administrative lag times.
- Manage high-volume financial logs, commercial billing tracking, and daily cash handling; execute comprehensive end-of-day reconciliation reports with zero variance.
- Acted as the primary front-line administrative and phone liaison for public, commercial, and municipal clients, resolving escalation inquiries.
- Utilized specialized PacWeigh system software to log commercial weight data, generate compliance audits, and maintain archived facility records.
- Collaborate directly with City managers and supervisors to align daily operational throughput with strict municipal regulations.
Light Duty Cleaner
1 Year 11 Months- Maintained strict facility safety compliance across public and commercial areas, ensuring adherence to territorial health regulations and timelines.
- Managed facility inventory tracking and chemical materials log, ensuring resource availability and minimizing operational disruptions.
- Executed daily facilities maintenance protocols with high reliability and effective time management under tight schedules.
BPO Agent & Subject Matter Expert (SME)
1 Year 4 Months- Promoted to Subject Matter Expert (SME) to oversee escalation handling and advanced quality assurance protocols for a Tier-1 global social media platform.
- Maintained knowledge of platform policies and regulatory guidelines to effectively manage complex, sensitive user and account escalations.
- Coached team members and conducted performance workshops, enhancing team-wide ticket resolution accuracy.
- Collaborated with cross-border quality control analysts to refine global platform safety parameters and improve workflow efficiency.
Project Manager
1 Year 5 Months- Directed end-to-end retail project timelines, budget allocations, and cross-functional teams for a growing e-commerce and retail infrastructure group.
- Standardized operational workflows across multiple project sites, improving supply chain coordination and project delivery success.
- Monitored contract deliverables and drafted performance briefs to inform senior leadership and corporate stakeholders. [1, 2, 3, 4]
Education
Bachelor of Science - Marketing Management
High School Diploma
Skills
Project Management
Process Optimization
Workflow Design
Contract Compliance
Revenue Reconciliation
End-of-Day Reporting
Cash Auditing
PacWeigh Software
Advanced Microsoft Office and Google Forms
Data Integrity
Quality Assurance
Escalation Handling
Customer Experience (CX)
Stakeholder Management
Cross-Functional Leadership
Regulatory Compliance
Safety Protocols
Languages
English
Full Professional
Certification
- De-escalating Potentially Violent Situations
- Standard First Aid - with CPR-C-AED
- Leadership for Safety Excellence
- Safety Auditor Program
- Principles of Health and Safety Management
Timeline
Project Administrator / Landfill Operations Attend
ACC CLEANING SERVICES INC.
08.2026 - Current
Light Duty Cleaner
ACC CLEANING SERVICES INC.
09.2024 - 08.2026
BPO Agent & Subject Matter Expert (SME)
GENPACT SERVICES LLC
08.2022 - 12.2023
Project Manager
NEWBUY INC.
01.2021 - 06.2022
POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
Bachelor of Science from Marketing Management
PUERTO GALERA NATIONAL HIGH SCHOOL
High School Diploma