Christos Puranen
Toronto,ON
Summary
Highly organized and motivated Account Executive with demonstrated track record of building relationships with clients, developing successful sales campaigns and managing a team. Skilled in financial analysis, customer service and problem-solving. Experienced in coordinating activities with various departments to achieve strategic objectives.
Overview
9
9
years of professional experience
Work History
Account Executive
BlueBird IT Solutions
05.2021 - Current
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Executed successful sales strategies to convert leads into customers.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Successfully coordinated office migrations of EMR and FAX services to ensure clinics are properly equip and setup for smooth transition
- Designed and implemented custom office setups providing, Network/Hardware equipment, Cabling and services such as Cyber Security, O365, VoIP and IT support.
- Conducted site surveys of new and existing office setups to onboard clients and ensure it meets network and security standards of BlueBird, PHIPA and Cyber Insurance Standards
- Assisted in designing and implementing custom local and cloud PAC servers
- Experience working with X-Rays, Ultrasounds and 3D Scanners/Printers
- Attended networking events to build relationships and identify sales opportunities.
Service Desk Analyst
Compugen
05.2018 - 05.2021
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Managed client relations as SME ensuring tickets were meeting their SLA and ticket processes.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Junior Lab Technician
SmartWave Technologies
07.2015 - 08.2017
- Fulfilled customer orders and testers and completed testing on high volume products doing research and development
- Coordinated lab and onsite installations of products to provide monthly reports on product reliability breaking down Pass/Fail criteria, stress levels and duration of testing required
- Removed and replaced malfunctioning and worn parts to maximize system longevity and performance.
- Identified and corrected defects to bring completed products in line with tolerances.
Education
Ontario College Advanced Diploma - Electronics Engineering Technology
Seneca College
North York, ON04.2020
Central Technical School
Toronto, ON2015
Central Technical School
Toronto, ON2014
Greek Community of Toronto Language Program
Toronto, ON06.2010
Skills
- Sales Strategies Implementation
- Experience working with various EMR and Faxing solutions
- Network Design and Implementation of New Clinic Hardware, Network, Servers, Cabling, O365 and VOIP services
- System Performance Assessments, Defect Analysis and Resolution
- Department Development
- Designed and executed training programs for new and existing crew members to provide knowledge, skills and techniques in performing tasks
- Programming C, C, TIA, VHDL, MatLab, Python
- Operating Systems Mac OS, Windows, Linux
- Designing Circuits OrCAD, Pads Layout
Accomplishments
- Project Managed and collaborated with a team of 10 in the design, development and production of the Connected Care Capsule (C3) - phase 1.
- Obtained Federal Reliability Security clearance in order to support clients.
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with strong sense of personal responsibility.
- Excellent customer service skills with over 10 years’ experience with interacting with customers.
- Collaborated with Make it Happen Group with White Ribbon Campaign and Toronto Argos to help bring awareness and help end violence against women.
Timeline
Account Executive
BlueBird IT Solutions
05.2021 - Current
Service Desk Analyst
Compugen
05.2018 - 05.2021
Junior Lab Technician
SmartWave Technologies
07.2015 - 08.2017
Ontario College Advanced Diploma - Electronics Engineering Technology
Seneca College
Central Technical School
Central Technical School
Greek Community of Toronto Language Program
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