Christopher Neil B. Soyoso
Edmonton,Canada
Summary
Deadline-driven Night Auditor offering 1 year career history of reliability and quality performance and total of 9 years of customer oriented experience. Operates well in busy environments and maintains calm under pressure. Meticulous eye for detail and personable demeanor.
Overview
10
10
years of professional experience
Work History
Front desk Night Auditor
Novotel Hotel, Accor
06.2022 - 07.2023
- Prepares daily reports and summary cash balances.
- Tracks room availability and occupancy, processes discounts and vouchers and post room taxes charges.
- Improved guest satisfaction by efficiently handling check-ins and check-outs during overnight shifts.
- Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
Customer Service Representative / Teller
Bank Aljazira
06.2015 - 07.2021
- Process customer cash deposits and withdrawals, cheques, transfers, bills and credit card payments, money orders, certified cheques and other related banking transactions.
- Obtain and process information required for the provision of services, such as opening accounts and savings plans and purchasing bonds.
- Answer enquiries and resolve problems or discrepancies concerning customers' accounts.
- Operating cash drawers, cheque scanners, and other equipment.
- Verifying customer identification to meet legal requirements,
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Counter Clerk
Trust Exchange Co., W.L.L
12.2013 - 03.2015
- Assisting customers with processing transactions, such as remittance, deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions.
- Informing customers about the products and services.
- Tracking, recording, reporting, and storing information related to transactions, supplies, and customers, ensuring all information is accurate and complete.
- Maintaining and balancing cash drawers ,handling currency, transactions, and confidential information in a responsible manner.
- Using software to track information and generate reports, Following all financial and security regulations and procedures
- Streamlined checkout processes for improved customer experience and reduced wait times.
Education
(Tertiary) Diploma in Computer Technician -
Greatways Technical Institute
Makati Philippines08.2012
Skills
- Dedicated to providing only the very best customer service
- Exceptional organizational skills
- Strong computer skills
- Able to interpret and follow complex instructions
- Proactive employee who solves problems with correct solutions
- Able to generate audit reports on guest activity accurately and efficiently
Timeline
Front desk Night Auditor
Novotel Hotel, Accor
06.2022 - 07.2023
Customer Service Representative / Teller
Bank Aljazira
06.2015 - 07.2021
Counter Clerk
Trust Exchange Co., W.L.L
12.2013 - 03.2015
(Tertiary) Diploma in Computer Technician -
Greatways Technical Institute
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