Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Timeline
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CHRISTOPHER DIXON

CHRISTOPHER DIXON

Surrey

Summary

Experienced Account Manager with a proven track record in driving revenue growth and fostering client relationships across diverse industries. Skilled in leveraging CRM systems, streamlining operations, and delivering exceptional customer experiences. Certified in Program Management and AI Essentials, staying ahead of industry advancements and driving innovative solutions.

Knowledgeable Project Coordinator with solid track record in coordinating complex logistics and managing transportation schedules efficiently. Recognized for optimizing routes and reducing delivery times, ensuring seamless operations. Demonstrated proficiency in communication and problem-solving to address challenges swiftly and maintain service quality.

Overview

21
21
years of professional experience

Work History

Dispatcher/Order Fulfillment

JDP Logistics
11.2024 - Current
  • Coordinated complex schedules for drivers during dispatch operations, ensuring optimal use of time and resources while meeting compliance requirements
  • Maintained meticulous records of dispatch logs and driver schedules, ensuring all data was accurately documented for compliance and operational efficiency
  • Balanced shifting priorities and adapted workflows to meet urgent client needs while adhering to tight deadlines
  • Directed dispatching, routing, and tracking of 12 fleet vehicles.

Dispatcher

PLH Dublin
05.2023 - 05.2024
  • Organized and maintained detailed records of driver training schedules, ensuring compliance and enhancing overall efficiency in account operations
  • Managed dispatch logs, accurately documenting worker assignments to optimize team productivity and operational performance
  • Acted as a liaison with airlines to address fuel delays and maintenance requests, ensuring timely resolution and maintaining strong business relationships
  • Directed dispatching, routing, and tracking of 20 fleet vehicles.

Client Care /Account Manager

Access Information Management
03.2022 - 05.2023
  • Cultivated strong relationships with existing clients, ensuring satisfaction and retention
  • Developed business opportunities from existing customer leads and self-generated sources
  • Coordinated resources for client service delivery, optimizing team and vehicle schedules
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

Client Sales Specialist/ Customer Service

Home Depot
12.2020 - 02.2022
  • Led a team of service representatives to achieve client satisfaction and retention goals
  • Provided consultative selling to identify customer needs and recommend tailored solutions
  • Processed sales requests efficiently via multiple communication channels
  • Educated customers about product features and benefits to aid in selecting best options for each individual's needs.
  • Managed sales pipeline effectively, prioritizing tasks to maximize revenue potential.

Merchandise Support / Customer Service

Costco Canada
11.2018 - 02.2020
  • Ensured compliance with merchandising standards by maintaining high product levels, organizing inventory, and aligning product displays to maximize client engagement and sales
  • Managed client interactions by resolving account, billing, and product inquiries with professionalism and efficiency, ensuring high satisfaction and retention rates
  • Coordinated and executed strategic merchandising plans, leveraging seasonal changes to enhance product visibility and drive client engagement
  • Worked effectively in fast-paced environments.

BC South District Manager/ Regional Trainer

Loblaw Companies Limited
04.2015 - 04.2018
  • Supervised and trained a team of 140 personnel, fostering growth and skill development
  • Increased annual sales by over $3.1M by cultivating strong relationships and implementing incentive programs
  • Led weekly meetings to align team goals with company objectives and upcoming events

Home Solutions Appliance Manager

Future Shop/Best Buy
07.2014 - 03.2015
  • Coordinated product orders, transfers, and deliveries to meet consumer schedules, ensuring timely installations
  • Acquired new accounts and introduced new products, contributing to company growth
  • Surpassed quarterly sales targets by 16%, leading to a promotion to Sales Manager within 4 months
  • Developed and implemented sales plans to boost productivity and increase sales

Account Manager, East Coast

VS Visual Statement
10.2011 - 11.2014
  • Prospected and cultivated new business opportunities, growing territory sales from under $1M to $4.6M within seven months
  • Managed client accounts to ensure optimal service levels and satisfaction
  • Coached team members on performance improvement to achieve sales targets and revenue growth

Account Manager, International Region

Spectrum Signal Processing
01.2007 - 02.2009
  • Led end-to-end sales processes, boosting territory revenue growth and exceeding quotas
  • Developed targeted strategic plans to penetrate new markets effectively
  • Negotiated contracts and pricing to ensure profitability and customer satisfaction
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.

Account Manager, International Development

FutureBet Software Solutions
04.2004 - 12.2006
  • Collaborated with internal teams to enhance products based on customer feedback and market trends
  • Managed over 24 accounts worth 500K+ as the primary contact for project details and budget status
  • Maintained precise records of client communications in the CRM system
  • Developed strategies to expand customer sales, achieving an 18% increase in monthly sales
  • Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.

Education

BBA - Program Management

SIMON FRASER UNIVERSITY
Burnaby, BC
05.2025

CERTIFICATION - Google AI Essentials

COURSERA W/ GOOGLE ONLINE
Surrey
07.2024

DIPLOMA - 3D Design for Online Business Development

ARTS INSTITUTE OF VANCOUVER
Vancouver, BC
01.2011

DIPLOMA - E-commerce Business Management

SPROTT SHAW COLLEGE
Vancouver, BC
02.2005

Skills

  • Customer experience management
  • Product design and development
  • Operational efficiency enhancement
  • Client onboarding
  • Professional development coordination
  • Analytical problem solving
  • Customer loyalty development
  • Skillful mediator in conflicts

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteHybrid

Important To Me

Company CultureHealthcare benefitsPaid sick leaveStock Options / Equity / Profit Sharing

Timeline

Dispatcher/Order Fulfillment

JDP Logistics
11.2024 - Current

Dispatcher

PLH Dublin
05.2023 - 05.2024

Client Care /Account Manager

Access Information Management
03.2022 - 05.2023

Client Sales Specialist/ Customer Service

Home Depot
12.2020 - 02.2022

Merchandise Support / Customer Service

Costco Canada
11.2018 - 02.2020

BC South District Manager/ Regional Trainer

Loblaw Companies Limited
04.2015 - 04.2018

Home Solutions Appliance Manager

Future Shop/Best Buy
07.2014 - 03.2015

Account Manager, East Coast

VS Visual Statement
10.2011 - 11.2014

Account Manager, International Region

Spectrum Signal Processing
01.2007 - 02.2009

Account Manager, International Development

FutureBet Software Solutions
04.2004 - 12.2006

BBA - Program Management

SIMON FRASER UNIVERSITY

CERTIFICATION - Google AI Essentials

COURSERA W/ GOOGLE ONLINE

DIPLOMA - 3D Design for Online Business Development

ARTS INSTITUTE OF VANCOUVER

DIPLOMA - E-commerce Business Management

SPROTT SHAW COLLEGE

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