Christopher M. Dorner

Oakland

Summary

Mission-driven program and operations professional with experience supporting direct cash assistance initiatives at UpTogether, improving service delivery,

recipient experience, and cross-functional coordination. Skilled in community partnership support, data-informed decision-making, and operational process improvement, with formal project management training from UC Berkeley Extension.

Work History

Senior Product Designer / Program Operations

UpTogether

2020 - 2023

Partnered with engineering and policy stakeholders to translate regulatory requirements into scalable workflows supporting $210M+ in cash transfers.
Implemented operational workflows and systems that reduced iteration turnaround by 30% and improved cross-team delivery efficiency.
Led qualitative and quantitative research with low-income participants, including 1:1 interviews, surveys, and feature testing to understand barriers to access, trust, and sustained engagement.
Partnered with customer support teams to identify latent and voiced recipient needs across the full service journey, including application, eligibility, documentation submission, and cash disbursement, improving clarity, accessibility, and support outcomes.
Co-led a monthly Member Consultant group to gather direct feedback from participants, surfacing structural and societal barriers influencing trust, engagement, and expectations of financial assistance programs.

Professional Program in Project Management

UC Berkeley Extension

2024 - 2025

Completed an intensive professional program focused on project scope, risk management, stakeholder coordination, and Agile/hybrid execution.
Produced applied project artifacts including charters, schedules, risk logs, stakeholder maps, and performance metrics aligned to real-world program delivery.
Practiced cross-functional planning and operational decision making in complex service environments.
Strengthened quantitative reasoning and data-informed program evaluation to support continuous improvement in social impact initiatives.

Growth Senior Product Design Contractor

Domain Money

2024 - 2024

Collaborated with product, engineering, and data teams to improve onboarding conversion by 10%, aligning user experience with operational and business goals.
Strengthened consistency across mobile and web platforms, improving usability and customer journey continuity.
Supported data-informed strategies to improve product-market fit and funnel performance.

Education

Professional Program - Project Management

University of California, Berkeley - Extension

Berkeley, CA

12-2025

Coursework - Economics

University of Pittsburgh

Pittsburgh, PA

Skills

Community partnership support
Metric tracking and reporting
Data interpretation

Cross-functional delivery
Project coordination
Qualitative and quantitative research

Languages

Spanish

Full Professional

English

Native or Bilingual

Timeline