Christopher L Johnston
Burlington,ON
Summary
Dedicated Customer Service professional who is driven, ambitious and determined. Looking forward to next stage in my career, seeking a new opportunity to establish myself, bringing my diverse background to the ideal company .
Overview
9
9
years of professional experience
Work History
Technical Support Representative
Amherst Elite Sound
Toronto, Ontario
11.2016 - 01.2020
- Performed set-up operations and monitored audio levels from sources to support consistent quality in accordance with established industry standards and guidelines.
- Performed site surveys to determine and design appropriate setup and audio equipment needs for various types of live events.
- Separated instruments, vocals and peripheral sounds and mixed during post-production stage.
- Managed relationships with customers to ensure satisfaction.
Client Service Representative
TD Bank, TD Insurance
Toronto, ON
11.2010 - 05.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Introduced clients to available online resources and services to increase convenience.
- Responded to customer calls and emails to answer questions about products and services.
- Connected with clients through consultative sales strategies to understand and address requirements.
- Maintained and managed customer files and databases.
- Maintained up-to-date knowledge of product and service changes.
- Communicated professionally with colleagues, freelancers and clients.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Diploma - Law And Justice Studies
Sheridan College Institute of Technology And Advanced Learning
Oakville, ON04.1997
RIBO License - Insurance And Risk Management
Registered Insurance Broker of Ontario
Toronto, ON11.2011
Bachelors of Music - Music Theory
Royal Conservatory of Music
TorontoSkills
- Strong interpersonal skills
- Sales expertise
- Report preparation
- Service standard compliance
- Account management
- Customer Service
- Call Center
- Microsoft Office
- Adobe Premier & Photoshop
- Social Media Management
- Java & Python for Android
- MS DOS & C for Windows
Timeline
Technical Support Representative
Amherst Elite Sound
11.2016 - 01.2020
Client Service Representative
TD Bank, TD Insurance
11.2010 - 05.2016
Diploma - Law And Justice Studies
Sheridan College Institute of Technology And Advanced Learning
RIBO License - Insurance And Risk Management
Registered Insurance Broker of Ontario
Bachelors of Music - Music Theory
Royal Conservatory of Music
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