Christopher Wiley
Edmonton
Summary
Experienced with heavy equipment maintenance and repair, ensuring optimal performance and safety. Uses diagnostic tools to identify and resolve mechanical issues efficiently. Knowledge of preventive maintenance techniques and team collaboration to achieve operational goals. Demonstrates exceptional leadership and technical acumen, ensuring high customer satisfaction and team skill development.
Overview
13
13
years of professional experience
Work History
Apprentice Heavy Equipment Technician
TruckZone
06.2023 - Current
- Removed worn or faulty components for replacement or repair.
- Maintained detailed service records for each piece of equipment, allowing for accurate tracking of maintenance history and future needs.
- Changed oils, inspecting brakes and replace filters to perform preventive maintenance services on heavy equipment.
- Analyzed malfunctioning equipment and determined type of repairs required.
- Read and interpreted technical manuals for troubleshooting and repair purposes.
- Completed written reports of problems and necessary repairs and forwarded to service department.
- Continuously sought feedback from supervisors improving technical skills and overall performance as an Apprentice Heavy Equipment Technician.
- Improved shop efficiency by maintaining a clean and organized workspace.
Lead Installer
Edmonton Granite Memorials
06.2018 - 06.2023
- Maintained detailed records of completed installations, ensuring seamless handover to service departments for ongoing maintenance support.
- Conducted post-installation inspections, guaranteeing customer satisfaction and addressing any concerns promptly.
- Streamlined installation processes for increased productivity and faster project completion.
- Participated in industry training programs, staying updated on the latest technologies and best practices in the field of installations.
- Established strong relationships with clients through excellent communication skills and professionalism throughout the entire installation process.
- Managed inventory effectively, maintaining adequate stock levels for ongoing projects while minimizing overstock costs.
- Collaborated with sales teams to provide accurate estimates and timelines for potential clients.
- Provided on-site supervision, ensuring proper adherence to safety regulations and protocols.
- Mentored junior installers, fostering a positive learning environment for skill development.
- Reduced installation errors, implementing thorough quality control measures.
- Enhanced team collaboration with effective communication of project goals and requirements.
Front End Team Lead
Tim Hortons
03.2012 - 05.2018
- Maintained cleanliness and organization of dining area, ensuring a pleasant environment for customers.
- Trained new team members on company policies, menu items, and customer service expectations to ensure consistent quality across the team.
- Enhanced customer satisfaction by efficiently managing orders and addressing concerns in a timely manner.
- Improved efficiency of drive-thru operations by monitoring traffic flow and adjusting staffing as needed.
- Contributed to higher sales with upselling techniques and suggestive selling of promotional items.
Education
Heavy Equipment Technician Apprenticeship -
Northern Alberta Institute of Technology
Edmonton, AB10-2027
High School Diploma -
Stamford Collegiate
Niagara Falls, ON06-2012
Skills
- Brake system maintenance
- Electrical system diagnostics
- Exceptional attention to detail
- Suspension systems repair
Languages
English
Native or Bilingual
Timeline
Apprentice Heavy Equipment Technician
TruckZone
06.2023 - Current
Lead Installer
Edmonton Granite Memorials
06.2018 - 06.2023
Front End Team Lead
Tim Hortons
03.2012 - 05.2018
Heavy Equipment Technician Apprenticeship -
Northern Alberta Institute of Technology
High School Diploma -
Stamford Collegiate
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