Christopher Whiteley
Manteca
Summary
Dynamic and results-driven Restaurant & Hospitality Manager with over 14 years of progressive leadership experience in fast-paced, high-volume food and beverage operations. Proven track record in multi-unit management, team development, and driving operational excellence. Skilled at enhancing guest satisfaction, optimizing efficiency, conducting workplace investigations, resolving employee relations issues, and ensuring compliance with organizational policies. Adept at building strong team cultures and delivering outstanding customer experiences.
Overview
8
8
years of professional experience
Work History
Store Manager
Starbucks Coffee Company
Manteca
02.2025 - Current
- Lead daily operations of a high-volume café with a focus on guest service, quality, and compliance.
- Investigate and resolve employee concerns in alignment with company policies, ensuring fairness and confidentiality.
- Mentor and coach baristas and shift supervisors, fostering growth and building future leaders.
Cane Manager (Operations Leader)
Shake Shack
San Jose
01.2024 - 01.2025
- Oversaw multi-unit operations with an emphasis on compliance, hospitality, and team development.
- Conducted internal workplace investigations related to employee performance, conduct, and policy adherence.
- Improved team performance through structured coaching and accountability programs.
Restaurant Manager
Raising Cane's Chicken Fingers
06.2021 - 10.2023
- Managed day-to-day operations of a high-volume quick-service restaurant, driving sales and guest satisfaction.
- Recruited, trained, and developed staff while reinforcing HR compliance and safety protocols.
- Handled sensitive employee relations matters including investigations, corrective action, and conflict resolution.
General Manager
Taco Bell
Stockton
08.2020 - 06.2021
- Oversaw 3 locations, managing teams of 50+ employees across units.
- Led workplace investigations involving misconduct, harassment, and policy violations; partnered with HR to resolve cases consistently.
- Drove operational improvements by standardizing training across all units, reducing labor waste and increasing guest satisfaction.
Food & Beverage Supervisor
Station Casinos
Las Vegas
01.2018 - 08.2020
- Supervised multiple food and beverage outlets within a casino resort environment.
- Delivered team training in service standards, guest experience, and compliance requirements.
- Supported HR in investigations related to employee disputes and workplace conduct, ensuring documentation and resolution.
Education
High School Diploma -
Sierra High School
01.2013
Skills
- POS Systems (Micros, Toast, Revel, etc)
- Microsoft Office Suite & Google Workspace
- Hospitality & Guest Relations Best Practices
- Workplace Investigations & Documentation
- Conflict Resolution & Employee Coaching
- Policy Enforcement & Compliance Training
Timeline
Store Manager
Starbucks Coffee Company
02.2025 - Current
Cane Manager (Operations Leader)
Shake Shack
01.2024 - 01.2025
Restaurant Manager
Raising Cane's Chicken Fingers
06.2021 - 10.2023
General Manager
Taco Bell
08.2020 - 06.2021
Food & Beverage Supervisor
Station Casinos
01.2018 - 08.2020
High School Diploma -
Sierra High School