Christopher Wade Monnich
Fort McMurray,AB
Summary
Motivated professional with a strong problem-solving ability, excellent communication skills, and a willingness to learn. Seeking employment in a rewarding and exciting field to effectively utilize skills and experience for the success of the employer, co-workers, and organization. Dedicated to contributing to team success and achieving positive results while advancing organizational objectives with enthusiasm and dedication. Eager to take on new challenges.
Overview
38
38
years of professional experience
Work History
Account Manager
Hilti Corporation
07.2022 - 01.2025
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Kept detailed records of daily activities through online customer database.
- Recorded accurate and efficient records in customer database.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Informed customers of promotions to increase sales productivity and volume.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Operations Manager
United Rentals
11.2012 - 11.2020
- Manage Employees, Fleet, and Facility Profit and Loss
- SUMTime, Payroll, and employee resource, IT assistance
- Inventory management, fleet and merchandise, and received assets
- Monthly compliance reporting, audits and cycle counts
- Flights and camp coordinator – Fort Hills
- Safety – led and maintained records for all committee meetings, morning huddles and monthly meetings
- Managed facility maintenance and records
- Invoice management/payment approvals (Catalyst)
- Provided assistance with employee hire site (HiTrak)
- Managed approvals for - fleetcards, maintenance and fuel (ARI)
- Completed employee reviews and training
- Maintained equipment tickets and training
- Monitored/managed customer survey site (Medallia) and customer relations
- Completed customer credits and any other AR duties required
Business Development Manager
Tech Sonic Services
11.2007 - 06.2012
- Account Manager/Sales and Service for the Fort McMurray and surrounding area
- Participate in Projects outside of territory as required
- I hold a current passport
- Discover customer needs, and provide solutions
- Development of Technology and New Applications
- Develop & write procedures
- Growth of customer base
- Manage/supervise crews
- Inventory Management
- Equipment Service and Repair
Operations Manager
RSC Equipment Ltd.
05.1987 - 11.2007
- Manage Employees, Fleet, and Facility Profit and Loss
- Managed operations in Lloydminster, Suncor Base Plant and Fort McMurray
- Responsible for the safety, development, and retention of employees
- Responsible for the fastest growing and largest fleet size of company
- Profit margins surpassing business plan, achieving bonus plan in concession
Education
Red Seal Automotive Mechanic License - Master Service Technician License - All Small Engines, Lawn & Garden equipment
N.A.I.T.
Edmonton, ABGrade 12 -
Lloydminster Comprehensive High School
Lloydminster, AB01.1983
Skills
- Customer training
- Account development
- Advertising
- Needs analysis
- Converting leads
- Hilti product expertise
- CRM systems
- Business development
Languages
English
Full Professional
Timeline
Account Manager
Hilti Corporation
07.2022 - 01.2025
Operations Manager
United Rentals
11.2012 - 11.2020
Business Development Manager
Tech Sonic Services
11.2007 - 06.2012
Operations Manager
RSC Equipment Ltd.
05.1987 - 11.2007
Red Seal Automotive Mechanic License - Master Service Technician License - All Small Engines, Lawn & Garden equipment
N.A.I.T.
Grade 12 -
Lloydminster Comprehensive High School
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