christopher Villa
La Habra
Summary
Professional retail expert prepared for delivering exceptional customer service and driving sales. Proven experience in inventory management, customer engagement, and merchandising. Strong focus on team collaboration and adapting to changing needs. Reliable, results-driven, with excellent communication and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Stone Restoration Technician
Beacon Carpet Cleaning
08.2015 - Current
- Collaborated with team members to ensure effective project completion within deadlines.
- Managed inventory of equipment and supplies, ensuring optimal availability for timely completions of projects.
- Reduced project completion time with effective planning and coordination among team members.
- Trained junior technicians on safety protocols and equipment usage for optimal performance.
Sales Associate
Adidas
02.2011 - 07.2015
- Increased customer engagement through tailored product recommendations and effective communication techniques.
- Managed inventory processes to ensure optimal stock levels and timely replenishment of merchandise.
- Trained new sales associates on product knowledge, customer service excellence, and operational procedures.
- Implemented promotional strategies that enhanced in-store visibility and drove sales growth.
- Resolved customer inquiries and complaints promptly, fostering positive shopping experiences and loyalty.
- Collaborated with team members to maintain store presentation standards, ensuring an inviting atmosphere for customers.
- Developed relationships with regular customers, contributing to increased repeat business and referral opportunities.
Education
Associate of Science - Computer Science
Orange Coast College
Costa Mesa, CA06-2023
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Relationship building
- Outgoing personality
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 5 staff members.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Stone Restoration Technician
Beacon Carpet Cleaning
08.2015 - Current
Sales Associate
Adidas
02.2011 - 07.2015
Associate of Science - Computer Science
Orange Coast College