Hi, I’m
Christopher Vieira
Etobicoke,Canada
Summary
Skilled Collections Specialist offering 5+ years of experience and a driven mentality. Persistent with customers and seasoned in overcoming objectives.
Overview
5
years of professional experience
Work History
Nissan Canada
Collections Officer
11.2022 - Current
Job overview
- Evaluated customer financial situations, offering tailored solutions that promoted successful repayments while minimizing risk exposure for the company.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Used skip tracing and other techniques to locate debtors.
- Collaborated with other departments to streamline the collections process, resulting in improved productivity.
- Initiated repossession process or service disconnection upon failure of other collection methods.
N/A
Career Sabbatical
01.2008 - 10.2022
Job overview
- Managed leave due to unforeseen health matters.
NCO Financial
Collections Officer
01.2006 - 12.2007
Job overview
- Cultivated positive customer relationships through effective issue resolution.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Total Credit Recovery
Collections Officer
01.2003 - 12.2004
Job overview
- Managed a portfolio of delinquent accounts, effectively prioritizing high-risk cases to minimize potential losses.
- Verified and reviewed customer account information.
- Utilized skip tracing tools to locate clients.
Education
Yorkdale Adult Learning CentreToronto, ON
High School Diploma
Skills
- Data Analysis
- Document Organization
- Expert Interpersonal Skills
- Negotiation Expertise
- Client Support
- Payment Tracking
- Microsoft Office Proficiency
- Dispute Mediation
- Effective Communication
Languages
English
Portuguese
Timeline
Collections Officer
Nissan Canada
11.2022 - Current
Career Sabbatical
N/A
01.2008 - 10.2022
Collections Officer
NCO Financial
01.2006 - 12.2007
Collections Officer
Total Credit Recovery
01.2003 - 12.2004
Yorkdale Adult Learning Centre
High School Diploma