Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Christopher Valles

Hamilton,ON

Summary

Safety professional with 2+ years of experience looking to transition into the position of a Safety Specialist. Previous experience identifying crises, working to solutions within ambiguous situations, and fostering belonging in the workplace.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Electrical Technician

OMCO Electric
Hamilton, Ontario
01.2022 - Current
  • Revamped the companies existing training program to provide guidance to new employees
  • Utilized skills gained during studies to support clients having difficulty navigating booking systems
  • Created a customer support email alias and coordinated our team to ensure 24/7 coverage in order to best assist clients
  • Communicated with clients both online and over the phone to initiate support and clarify any outstanding issues
  • Liaised with leadership regarding tenure incentives to prioritize long-term, skilled workers
  • Completed detailed and accurate reports for each client and ensured each customer file was kept up to date

Customer Service Agent

Swoop Airlines
Hamilton, Ontario
12.2020 - 01.2022
  • Built relationships with customers by utilizing de-escalation techniques, maintaining a 97% satisfaction rating.
  • Identified root issues during ambiguous calls and coordinated creative solutions based on precedent and past experience.
  • Collaborated with other cross-functional teams within the organization to ensure all of the clients needs were addressed in a clear and expedited manner

Crisis Responder

Kids Help Phone
Hamilton, Ontario
11.2019 - 12.2020
  • Communicated with youth experiencing a variety of personal issues over the phone and via text message.
  • Participated in optional additional trainings provided by Kids Help Phone, such as Applied Suicide Intervention Skills (ASIST) training and Preventing Self Harm courses
  • Garnered a strong ability to identify crises and emergencies in progress and leveraged the support of leadership and outside sources, such as law enforcement, when necessary
  • Supported youth in creating safety plans for themselves prior to ending crisis calls
  • Wrote high-level overviews after every call and addressed follow-up questions from leadership as needed

Education

Some College (No Degree) - Trades Certificate

Algonquin College
Ottawa, ON

Skills

  • Crisis intervention
  • Creative problem solving
  • Cross-functional collaboration
  • Improving team process

Languages

Tagalog
Limited

Certification

  • LGBTQ2+ Workplace Inclusion Certificate

Timeline

Electrical Technician

OMCO Electric
01.2022 - Current

Customer Service Agent

Swoop Airlines
12.2020 - 01.2022

Crisis Responder

Kids Help Phone
11.2019 - 12.2020

Some College (No Degree) - Trades Certificate

Algonquin College

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