Christopher Trujillo
San Jose
Summary
Highly experienced and bilingual assistant store manager and Senior Expert who is sensitive to the needs of customers and employees and knowledgeable about the tech industry, interpreting data, and leading a team. Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork
Overview
4
4
years of professional experience
Work History
Patient Service Representative
Sutter Health
04.2023 - Current
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- phone experience
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
- Researched issues through identification of similar past problems and recommended most appropriate solution.
Assistant Store Manager
Tilly's World of Jeans and Tops
11.2019 - Current
- I mentor staff to enhance skills and achieve daily targets by using hands-on and motivational leadership
- I enforce company policies and procedures to strengthen operational standards across departments as well as complete hiring processes and training which help develop a strong team of associates
- Other responsibilities include processing payroll and making change orders
- Additionally, I assist the store manager in evaluating employee performance and cultivating improvement initiatives as well as developing strategies for achieving sales and profit goals.
Senior Expert, Person Support
Uber Techonologies
09.2021 - 01.2023
- Senior Uber Expert, I am in charge of running the retail floor, responsible for the location’s efficiency, helping in high-touch situations, such as lost item returns, and by matching inbound volume of Earners who need help to available
- Experts in real-time
- Additionally, I work on converting prospective customers to take their first trip, helping existing users earn more with Uber, and reengaging users who have stopped using the platform.
Education
Some College (No Degree) - Sociology
De Anza College
Cupertino, CAHigh School Diploma -
Boynton High School
San Jose, CA06.2017
Skills
- Customer service,
- Computer skills, Sales,
- Communication skills, Leadership,
- Spanish,
- Training & Development, Data
- Analytics,
- Spreadsheets, Windows, Mac OS X
- EPIC Software Experienced
- Chart pulling
- Self-Motivated
Timeline
Patient Service Representative
Sutter Health
04.2023 - Current
Senior Expert, Person Support
Uber Techonologies
09.2021 - 01.2023
Assistant Store Manager
Tilly's World of Jeans and Tops
11.2019 - Current
Some College (No Degree) - Sociology
De Anza College
High School Diploma -
Boynton High School
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