Christopher Timm
Edmonton
Summary
Diligent Engineering Technologist with solid background in technical service. Demonstrated ability to resolve complex customer issues and streamline service processes, leading to increased customer satisfaction. Proven track record in utilizing troubleshooting skills and technical knowledge to enhance service efficiency.
Overview
11
11
years of professional experience
Work History
Technical Service Representative (Estimator)
Heidelberg Materials - Pipe
02.2023 - Current
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Acted as liaison between customers, sales representatives, and engineering teams, fostering strong working relationships among departments.
- Consistently met or exceeded performance metrics related to call handling time, first contact resolution rate, and overall customer satisfaction scores.
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices for providing top-notch technical support.
- Contributed to increased sales revenue by offering expert recommendations on suitable products and services for customers
Courier
Burke Group of Companies
07.2020 - 02.2023
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Handled sensitive documents securely, maintaining confidentiality and protecting client information.
- Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
Survey Crew Chief
Midwest Surveys
10.2013 - 07.2020
- Optimized field data collection processes through the use of cutting-edge technology such as drones or robotic total stations.
- Developed detailed site maps using GPS data, assisting project managers in making informed decisions.
- Maintained up-to-date knowledge of industry standards and innovations through continuing education opportunities and professional networking events.
- Gathered field survey data using Global Positioning System to measure distances and elevations.
- Met all project milestones and deadlines, completing projects within, or above client specifications.
Education
Diploma - Geomatics Engineering Technology (Survey)
Northern Alberta Institute of Technology
Edmonton, AB05-2016
Skills
- Industry Best Practices
- Effective Deadline Management
- Precision in Engineering Calculations
- Customer Support Management
- Effective Team Communication
- Innovative Problem-Solving
Timeline
Technical Service Representative (Estimator)
Heidelberg Materials - Pipe
02.2023 - Current
Courier
Burke Group of Companies
07.2020 - 02.2023
Survey Crew Chief
Midwest Surveys
10.2013 - 07.2020
Diploma - Geomatics Engineering Technology (Survey)
Northern Alberta Institute of Technology
Similar Profiles
Sean McCarthySean McCarthy
Plant Attendant/Front End Loader Operator at Heidelberg Materials CanadaPlant Attendant/Front End Loader Operator at Heidelberg Materials Canada
William FitzgeraldWilliam Fitzgerald
Equipment Operator at Heidelberg MaterialsEquipment Operator at Heidelberg Materials
Dayne BowringDayne Bowring
Quarry Operator at Heidelberg MaterialsQuarry Operator at Heidelberg Materials