CHRISTOPHER THERRIAULT
Kitchener
Summary
Management professional with a track record of successfully supervising teams and driving sales performance. Expertise in employee coaching and performance monitoring, leading to consistent achievement of sales targets. Strong problem-solving skills and proactive approach to operational improvements.
Overview
14
14
years of professional experience
Work History
Shop Manager
Tilley Endurables
08.2024 - Current
- Resolved customer inquiries and complaints, delivering excellent service.
- Maintained clean, safe store environment by enforcing safety protocols.
- Boosted customer loyalty through personalized shopping experiences.
- Managed inventory levels to ensure optimal product availability and reduce stockouts.
- Analyzed sales data to identify trends and develop targeted marketing initiatives.
- Collaborated with managers for best practice sharing and continuous improvement efforts.
Retail Manager
Essilor Luxottica
11.2022 - 08.2024
- Developed merchandising and promotional strategies to enhance customer engagement and increase sales.
- Trained new employees to facilitate smooth transitions into team roles.
- Coached staff through team-building activities and maintained open communication channels for feedback.
- Allocated tasks effectively during peak hours to ensure operational efficiency.
- Maintained cleanliness standards and created visually appealing displays to showcase products.
- Oversaw daily store operations, including cash management and safety compliance procedures.
Production Supervisor
Ford Assembly Oakville
07.2021 - 11.2022
- Established clear priorities and production quality standards to enhance operational efficiency.
- Set performance-oriented production approach, increasing worker output and reducing safety incidents.
- Trained staff of direct labor employees in assembly and manufacturing processes for specified products.
- Evaluated team member performance regularly to identify and address productivity issues.
- Coordinated with other departments to ensure smooth product flow and collaboration.
- Resolved issues promptly to sustain productivity goals and minimize disruptions.
Retail Manager
Nike Square One
06.2019 - 07.2021
- Developed merchandising and promotional strategies to enhance customer engagement and increase sales.
- Trained new employees for seamless integration into team operations.
- Managed store inventory and analyzed cash handling and operational reports.
- Provided hands-on customer assistance, assessing needs while staying updated on consumer preferences.
- Implemented daily operating procedures to ensure cleanliness, organization, and adequate stock levels in store.
- Created employee schedules to match staffing with anticipated demand.
Training Manager/Multi-Unit Manager
Calvin Klein
04.2012 - 06.2019
- Developed comprehensive training program to enhance employee productivity and morale.
- Implemented diverse training methods to strengthen learning opportunities and program success.
- Facilitated team-building exercises that improved communication and collaboration.
- Oversaw operations for high-volume store, generating $12 million in sales with over 60 employees.
- Supervised all CKU underwear stores in Ontario to ensure consistent standards and performance.
- Collaborated across departments to align training initiatives with organizational goals.
- Organized and edited training materials, including manuals and multimedia aids.
Area Manager Southwestern Ontario
Esprit Retail
04.2011 - 04.2012
- Developed sales strategy utilizing research on consumer trends and market conditions.
- Exceeded sales forecasts by 15% through exceptional customer service practices.
- Directed workforce planning and customer retention strategies across multiple locations.
- Assessed performance reports to identify areas for improvement and implement necessary changes.
- Resolved conflicts promptly, fostering a positive environment for customers.
- Managed team tasks effectively to meet deadlines and streamline processes.
- Executed store closures with minimal disruption to operations.
Education
High School Diploma -
Chatham Kent Secondary School
Diploma - Law and Security Administration
Lambton College of Applied Arts and Technology
Skills
- Merchandising operations
- Quality assurance
- Payroll management
- Coaching and mentoring
- Process development
- Health and safety
- Employee management
- Customer service
- Policy enforcement
- Visual merchandising
- Staff recruitment
- Budgeting and finance
Accomplishments
- STORE OF THE YEAR
- MANAGER OF THE YEAR
- BEST STORE SHRINKAGE DECREASE
- TOP CUSTOMER SERVICE EXPERIENCE SCORES IN CANADA
Languages
English
Native or Bilingual
Timeline
Shop Manager
Tilley Endurables
08.2024 - Current
Retail Manager
Essilor Luxottica
11.2022 - 08.2024
Production Supervisor
Ford Assembly Oakville
07.2021 - 11.2022
Retail Manager
Nike Square One
06.2019 - 07.2021
Training Manager/Multi-Unit Manager
Calvin Klein
04.2012 - 06.2019
Area Manager Southwestern Ontario
Esprit Retail
04.2011 - 04.2012
Diploma - Law and Security Administration
Lambton College of Applied Arts and Technology
High School Diploma -
Chatham Kent Secondary School
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