Christopher Taylor
Leamington,ON
Summary
Professional with strong experience in customer service and sales, prepared for this role. Skilled in product knowledge, inventory management, and point-of-sale systems. Known for fostering team collaboration and flexibility in dynamic environments. Reliable and focused on achieving consistent results and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Inventory Control
Windsor Factory Supply
05.2022 - Current
- Performed consistent physical inventory checks every month.
- Executed regular cycle counts to uphold data accuracy.
- Conducted periodic cycle counts to maintain up-to-date information on available stock quantities, ensuring optimal order fulfillment rates.
- Collaborated with cross-functional teams to improve overall supply chain performance, resulting in better customer satisfaction.
- Performed root cause analysis of discrepancies between physical inventory counts and system records, taking corrective actions where necessary.
- Performed data entry and completed proper paperwork.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Customer Service Representative
DependableIT
06.2018 - 06.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Produce Clerk
The Real Canadian Superstore
07.2011 - 08.2017
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
- Checked for outdated and overripe grocery items and removed from inventory.
Education
Advanced Diploma - Software Development
Mohawk College of Applied Arts And Technology
Hamilton, None12-2018
Skills
- Product identification
- Warehouse operations
- Inventory optimization
- Storage solutions
- Cycle counting
- Order management
- Customer service
- Teamwork and collaboration
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Timeline
Inventory Control
Windsor Factory Supply
05.2022 - Current
Customer Service Representative
DependableIT
06.2018 - 06.2020
Produce Clerk
The Real Canadian Superstore
07.2011 - 08.2017
Advanced Diploma - Software Development
Mohawk College of Applied Arts And Technology
Similar Profiles
Alainna OuelletteAlainna Ouellette
Warehouse Worker at Windsor Factory SupplyWarehouse Worker at Windsor Factory Supply
Brian ChardBrian Chard
Inside Sales Representative at General Factory SupplyInside Sales Representative at General Factory Supply
Mersedes RussellMersedes Russell
Purchasing Agent at General Factory SupplyPurchasing Agent at General Factory Supply