Christopher Solotky
Sacramento
Summary
Accomplished Customer Experience Supervisor with a proven track record at Dignity Health, enhancing client satisfaction through exceptional service and team leadership. Expert in leveraging MS Excel for data analytics and streamlining processes, significantly improving decision-making and operational efficiency. Skilled in fostering growth, managing challenging situations with empathy, and leading teams to exceed performance metrics.
Overview
18
18
years of professional experience
Work History
Customer Experience Supervisor
Dignity Health
09.2017 - Current
- Developed strong relationships with clients by consistently providing excellent service and personalized attention.
- Led a team of customer service representatives, fostering a supportive environment that encouraged growth and development.
- Leveraged advanced communication skills to effectively manage challenging customer situations, leading to increased trust and satisfaction.
- Collaborated with other departments to ensure seamless communication and support for customers throughout the entire purchasing process.
- Streamlined processes to reduce wait times for customers, enhancing their overall experience.
Patient Service Representative
Dignity Health
04.2012 - 09.2017
- Assisted patients in filling out check-in and payment paperwork.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Balanced deposits and credit card payments each day.
- Handled customer service inquiries in person, via telephone and through email.
- Verified insurance eligibility and coverage for patients.
Assistant Store Manager
Chevron
11.2008 - 03.2012
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Financial Analyst
Lehman Brothers
02.2007 - 03.2008
- Streamlined financial reporting for better decision-making with clear, concise analysis and presentation.
- Conducted detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement.
Education
Bachelor of Science - Mathematics
University of California - Davis
Davis, CA12.2006
Skills
- Proficient in MS Excel & MS Word
- Data Analytics
- Customer Empathy
- Problem-Solving
Timeline
Customer Experience Supervisor
Dignity Health
09.2017 - Current
Patient Service Representative
Dignity Health
04.2012 - 09.2017
Assistant Store Manager
Chevron
11.2008 - 03.2012
Financial Analyst
Lehman Brothers
02.2007 - 03.2008
Bachelor of Science - Mathematics
University of California - Davis
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