Christopher Smith
Moncton,Canada
Summary
Service Manager with 10+ years in customer service, focused on improving operational efficiency at NORS Equipment. Demonstrated success in overseeing team performance and resolving conflicts, leading to increased customer satisfaction through strategic service initiatives. Expertise in data analysis and procurement, ensuring compliance and high-quality service delivery.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Service Manager
NORS Equipment (Volvo Heavy Equipment)
Moncton, NB
02.2023 - 06.2025
- Managed service operations for Volvo heavy equipment, ensuring efficient workflow.
- Oversaw team performance and provided training to new service technicians.
- Developed service strategies to enhance customer satisfaction and operational efficiency.
- Coordinated maintenance schedules and service delivery for client equipment needs.
- Implemented safety protocols and maintained compliance with industry standards.
Service Advisor/Warranty Administrator
Bayview Trucks & Equipment Ltd.
Moncton, NB
09.2020 - 02.2023
- Assisted customers with inquiries and service recommendations.
- Coordinated service appointments and managed scheduling efficiently.
- Communicated service updates to customers throughout repair processes.
- Collaborated with technicians to ensure accurate diagnostics and repairs.
- Managed customer records using dealership management software effectively.
- Resolved customer complaints through active listening and problem-solving skills.
- Educated customers on vehicle maintenance and service options available.
Service Advisor
Highway Western Star
Kitchener, ON
09.2016 - 08.2020
- Assisted customers in identifying service needs for Kenworth trucks.
- Coordinated service appointments and managed customer schedules effectively.
- Communicated service updates and recommendations to clients promptly.
- Collaborated with technicians to ensure timely completion of repairs.
- Processed service orders and maintained accurate records in the system.
- Provided product knowledge and support for truck maintenance inquiries.
- Facilitated warranty claims and ensured compliance with company policies.
- Resolved customer complaints with professionalism and attention to detail.
Quality Control Inspector
Rimex Supply
Milton, ON
01.2014 - 09.2016
- Inspected incoming materials for quality compliance and specifications.
- Conducted regular audits of production processes for adherence to standards.
- Documented inspection results using quality control software systems.
- Collaborated with production teams to resolve quality issues efficiently.
- Developed and implemented inspection checklists for various products.
- Assisted in preparing reports for regulatory compliance and internal reviews.
- Inspected products for defects and conformance to customer specifications using precision measuring instruments.
- Documented inspection results by completing reports and logs and summarizing and entering data into quality database.
Material Coordinator
ABS Machining Inc
Mississauga, ON
01.2013 - 01.2014
- Coordinated material flow between departments to ensure timely production schedules.
- Managed inventory levels to optimize stock availability and reduce downtime.
- Processed purchase orders and tracked shipments for accuracy and efficiency.
- Communicated with suppliers to resolve discrepancies and maintain quality standards.
- Organized material storage to enhance accessibility and facilitate inventory audits.
Quality Inspection
McConnell Welding
Brooks, AB
01.2007 - 01.2010
- Developed and maintained a quality inspection system to ensure product compliance with applicable industry standards.
- Documented all corrective actions taken following an audit finding or other issue identified during a quality inspection.
- Ensured that all personnel working in the Quality Inspection area had current certifications and qualifications necessary for their job functions.
- Led daily meetings with the Quality Inspection Team to discuss progress, goals, and any issues that arose.
- Prepared reports to communicate results of quality inspection activities to management.
- Prepared reports summarizing quality inspection activities, results, trends, findings, conclusions, and recommendations.
Education
Engineering Materials And Processing - Non-destructive Testing
SAIT School of Manufacturing And Automation
Calgary, AB01.2009
Diploma - Information Technology
Centrac College of Business & Technology
Marystown, NF01.2000
Some College (No Degree) - Accounting and Finance
Sheridan College Institute of Technology
Mississauga, ONSkills
- Purchasing
- Management (3 years)
- Customer Service (10 years)
- Account Management (3 years)
- Customer relationship management
- Team performance oversight
- Scheduling coordination
- Procurement
- Service operations management
- Conflict resolution
- Customer service
- Data analysis
- Crew leadership
- Problem-solving
- Data analytics
Certification
Driving Licence
Languages
English - Advanced
Timeline
Service Manager
NORS Equipment (Volvo Heavy Equipment)
02.2023 - 06.2025
Service Advisor/Warranty Administrator
Bayview Trucks & Equipment Ltd.
09.2020 - 02.2023
Service Advisor
Highway Western Star
09.2016 - 08.2020
Quality Control Inspector
Rimex Supply
01.2014 - 09.2016
Material Coordinator
ABS Machining Inc
01.2013 - 01.2014
Quality Inspection
McConnell Welding
01.2007 - 01.2010
Engineering Materials And Processing - Non-destructive Testing
SAIT School of Manufacturing And Automation
Diploma - Information Technology
Centrac College of Business & Technology
Some College (No Degree) - Accounting and Finance
Sheridan College Institute of Technology
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