Summary
Overview
Work History
Education
Skills
Languages
Nominated for Manger of the quarter Four Seasons 2024
Timeline
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Christopher Smith

Christopher Smith

Montreal,QC

Summary

Dynamic hospitality professional with a proven track record at Four Seasons Hotel, excelling in guest relations and inventory control. Day-to-day operations manager. Responsible for team pay and scheduling. Recognized for enhancing team performance and achieving a 125% revenue boost through strategic initiatives at Lhotel Montreal. Bilingual in English and French, I thrive in fast-paced environments, delivering exceptional service and fostering strong team collaboration. Dual Citizen of Canada and Switzerland. Can work anywhere in Europe without a visa.

Overview

7
7
years of professional experience

Work History

Housekeeping Assistant-Manager

Four Seasons Hotel
04.2023 - Current
  • Maintained cleanliness and organization of assigned guest rooms and public areas to ensure guest satisfaction.
  • Assisted in inventory management by tracking housekeeping supplies and reporting low stock levels proactively.
  • Collaborated with team members to uphold Four Seasons' high standards of service and presentation in all areas.
  • Trained new housekeeping staff on established protocols, enhancing team efficiency and service quality.
  • Conducted routine inspections of rooms to identify maintenance needs, ensuring timely reporting for resolution.
  • Developed positive relationships with guests through attentive service and prompt responses to requests or inquiries.
  • Collaborated with other departments to ensure seamless guest experiences through effective communication and teamwork.
  • Maintained inventory of supplies and equipment, ordering new items as needed to keep stock levels at appropriate levels.
  • Efficiently managed time and resources by prioritizing tasks according to urgency and importance in daily routines.
  • Handled special requests from guests professionally, ensuring their needs were met promptly with courtesy and care.
  • Led daily operations to ensure exceptional guest experiences and service standards.
  • Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
  • Recruited, interviewed and hired employees and implemented a mentoring program to promote positive feedback and engagement.
  • Managed and motivated employees to be productive and engaged in work.
  • Coordinated scheduling and logistics for operations, optimizing resource allocation across departments.
  • Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.

Assistant Hotel Manager

Lhotel Montreal
02.2020 - 04.2023
  • Supervised daily hotel operations, ensuring exceptional guest experiences and service quality.
  • Developed training programs for staff, enhancing team performance and customer engagement.
  • Implemented standard operating procedures, improving efficiency in front desk and housekeeping departments.
  • Streamlined front desk operations for improved efficiency and enhanced guest experiences.
  • Negotiated favorable contracts with suppliers, securing competitive pricing for goods and services without compromising quality.
  • Managed hotel budgets, reducing unnecessary expenses and optimizing resource allocation.
  • Developed strong working relationships with vendors to ensure timely deliveries and cost-effective pricing.
  • Boosted revenue by 125% with targeted marketing campaigns and upselling techniques.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
  • Oversaw day-to-day operation 59-room hotel with staff of 40 employees.
  • Coordinated guest services and resolved complaints to maintain high satisfaction levels.
  • Reopened the hotel after the Covid pandemic

Professional Ice Hockey Player

Ambri-Piotta
07.2018 - 12.2020
  • Executed defensive strategies to enhance team performance during high-stakes games.
  • Collaborated with coaching staff to develop personalized training programs for skill improvement.
  • Analyzed opponent gameplay, providing insights that informed strategic decisions in match preparations.
  • Mentored junior players, fostering development through skill drills and tactical discussions.
  • Advocated for community engagement initiatives, strengthening team presence through outreach events and fan interactions.
  • Contributed to team victories through timely goal-scoring, precision passing, and relentless forechecking efforts.
  • Received recognition awards honors outstanding performances significant contributions within field professional ice hockey.
  • Gained valuable experience playing against top-level competition in various leagues nationally and internationally throughout career progression.

Education

High School Diploma -

Stanstead College
Stanstead, QC
06-2015

Skills

  • Customer service-focused
  • Guest relations
  • Teamwork
  • Multitasking and organization
  • Hospitality background
  • Inventory control
  • Fluent in English and French
  • Budget control
  • Supply inventory management
  • Customer feedback management
  • Leader

Languages

Italian
Limited Working

Nominated for Manger of the quarter Four Seasons 2024

Nomination for Leader of the quarter (Q3) in 2024 by the Assistant-Rooms Director at Four Seasons Montreal

Timeline

Housekeeping Assistant-Manager

Four Seasons Hotel
04.2023 - Current

Assistant Hotel Manager

Lhotel Montreal
02.2020 - 04.2023

Professional Ice Hockey Player

Ambri-Piotta
07.2018 - 12.2020

High School Diploma -

Stanstead College

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Christopher Smith