Summary
Overview
Work History
Education
Skills
Languages
Networking and Management for Hobbyist Communities
Timeline
Generic

Christopher Smith

Prince Albert,SK

Summary

Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.

Overview

12
12
years of professional experience

Work History

Freelance IT Support

Christopher Smith
01.2013 - Current
  • Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
  • Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
  • Installed, configured, tested and maintained operating systems, application software, and system management tools.
  • Optimized system performance, conducting routine checks and addressing potential issues before escalation.
  • Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.

Childcare Provider

Christopher Smith
06.2015 - 01.2020
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Reassured children when upset providing emotional support and stability.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.

Education

Diploma - Accounting And Finance

Sundance College
Calgary, AB
07.2022

Skills

    Remote Desktop Support

    Network Troubleshooting

    Help Desk Support

    IT Asset Management

Languages

English
Native or Bilingual

Networking and Management for Hobbyist Communities

I have extensive experience in setting up and managing online communities and game servers, which has been a significant part of my personal and professional development. Through this hobby, I have honed my skills in network configuration, server optimization, and user support. I successfully created and maintained multiple gaming communities, ensuring optimal server performance and a seamless user experience. My role involved daily interaction with community members, troubleshooting technical issues, and implementing solutions to enhance connectivity and performance. This hands-on experience has fueled my passion for IT and provided me with a strong foundation in networking and server management.

Timeline

Childcare Provider

Christopher Smith
06.2015 - 01.2020

Freelance IT Support

Christopher Smith
01.2013 - Current

Diploma - Accounting And Finance

Sundance College

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Christopher Smith