Summary
Overview
Work History
Education
Skills
Timeline
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Christopher Smith

Richmond

Summary

Dedicated customer service professional with experience in hospitality and education. Skilled at creating meaningful connections and providing exceptional support across diverse communication channels. Proven ability to handle complex interactions and build lasting relationships. Fluent in Spanish, with strong problem-solving skills and a commitment to the customer experience.

Overview

14
14
years of professional experience

Work History

English Language Teacher

Ministry of Education
Madrid
09.2017 - Current
  • Developed and delivered engaging English lessons to students in grades 9-12 through interactive presentations, activities and projects using MS Office and Google Suite
  • Provided empathetic support to students, understanding their individual learning needs and preferences
  • Collaborated with fellow teachers to enhance student understanding of English grammar, vocabulary, and pronunciation
  • Evaluated and gave personalized, specific feedback to help students reach target-language goals.

Server

Nopa restaurant
San Francisco
04.2016 - 08.2017
  • Anticipated customer needs and provided exceptional service in a fine dining setting, demonstrating strong interpersonal skills
  • Applied extensive knowledge of food, wine, and hospitality to ensure high levels of customer satisfaction
  • Maintained a calm and efficient attitude in a demanding environment, highlighting problem-solving skills
  • Offered bilingual customer service in Spanish, reflecting the ability to communicate effectively with diverse groups.

Server

Andaluca restaurant
Seattle
06.2010 - 04.2016
  • Achieved top sales by creating genuine connections and providing personalized recommendations, highlighting a results-driven approach
  • Built lasting relationships with customers through genuine and personalized interactions, demonstrating empathy and trust-building
  • Trained and mentored all new employees on restaurant best practices, POS systems, and sales techniques.

Education

Bachelor of Arts - Spanish

University of Washington
Seattle, WA
05.2011

Skills

  • Active listening
  • Relationship-building
  • Outstanding verbal and written communication
  • Self-direction
  • Intermediate Microsoft Excel knowledge
  • Familiarity with Zendesk
  • Fluent Spanish speaker

Timeline

English Language Teacher

Ministry of Education
09.2017 - Current

Server

Nopa restaurant
04.2016 - 08.2017

Server

Andaluca restaurant
06.2010 - 04.2016

Bachelor of Arts - Spanish

University of Washington

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Christopher Smith