Christopher Sampayan
Wetaskiwin
Summary
Dynamic leader and proactive team player with a proven track record at Hertz Car Rental, enhancing customer satisfaction and team performance. Skilled in strategic planning and customer relations, achieving departmental goals through effective leadership and communication.
Overview
17
17
years of professional experience
Work History
Manager Assistant/ Customer Service Representative
Hertz Car Rental
Edmonton, AB/ Calgary, AB/ Banff, AB
05.2017 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Financial Planner/Insurance Broker
World Financial Group
Edmonton, AB
01.2015 - 05.2017
- Drafted comprehensive financial plan to offer recommendations and supporting data.
- Implemented strategic asset allocation models to optimize portfolio performance while minimizing risk exposure.
- Provided exceptional customer service, fostering positive word-of-mouth referrals from satisfied clients.
- Increased client satisfaction by providing personalized financial planning services and investment recommendations.
- Developed comprehensive financial plans for clients, resulting in improved long-term stability and growth.
Lead Ramp Agent
Servisair
Edmonton, AB
02.2013 - 12.2014
- Managed aircraft pushback operations, ensuring safe execution while maintaining schedule integrity.
- Minimized operational errors with thorough pre-flight inspections of aircraft exterior and ground support equipment.
- Boosted team morale by fostering a positive work environment and providing clear communication channels.
- Enhanced ramp safety by consistently enforcing proper procedures and guidelines.
- Streamlined aircraft turnaround times through efficient coordination of ground support equipment and personnel.
- Expedited baggage handling processes, reducing passenger wait times and increasing customer satisfaction.
Assistant Manager
Sportchek
Wetaskiwin, AB And Leduc, AB
12.2012 - 01.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Welder
Manluk Industries
Wetaskiwin, AB
06.2010 - 11.2012
- Welded in flat, horizontal, vertical, and overhead positions.
- Maintained clean working environment by consistently organizing tools and equipment, promoting workplace safety.
- Inspected welds and checked critical measurements to meet specifications.
- Enhanced welding quality by following precise welding procedures and maintaining proper equipment settings.
- Removed and repaired unacceptable welds with air arc and grinder to meet quality guidelines.
- Increased production efficiency with expert time management skills and adherence to project deadlines.
Shift Manager
McDonalds
Wetaskiwin, AB
12.2007 - 06.2010
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Education
Associate of Applied Science - Business And Computer Communications
Highline College
Des Moines, Washington07-2004
Skills
- Leadership qualities
- Proactive team player
- Teamwork orientation
- Customer relations
- Customer service focus
- Driven
- Retail operations
Languages
English
Full Professional
Timeline
Manager Assistant/ Customer Service Representative
Hertz Car Rental
05.2017 - Current
Financial Planner/Insurance Broker
World Financial Group
01.2015 - 05.2017
Lead Ramp Agent
Servisair
02.2013 - 12.2014
Assistant Manager
Sportchek
12.2012 - 01.2014
Welder
Manluk Industries
06.2010 - 11.2012
Shift Manager
McDonalds
12.2007 - 06.2010
Associate of Applied Science - Business And Computer Communications
Highline College