Christopher Salas
Pico Rivera
Summary
Hard-working professional with experience in consultative sales, customer loyalty, Frequently praised as proactive by peers, I can be relied upon to help your team achieve its goals. Multi tasker, always ready to learn more.
Have over 9 plus years of Food and Beverage, Hotel Experience.
Professional hospitality worker with proven track record in high-quality service delivery. Skilled in order accuracy, prompt service, and customer satisfaction. Strong focus on team collaboration and adaptability to changing needs. Dependable and results-driven with friendly and approachable demeanor.
Organized Room Service Server with 6 years of performance in hospitality roles. Memorizes menus and services and describes in detail to guests. Reliable and personable with high level of integrity and strong work ethic.
Overview
11
11
years of professional experience
Work History
Room Service Server
Sheraton Cerritos
01.2024 - Current
- Performed daily maintenance routines for equipment such as coffee machines and warming carts, prolonging lifespan and functionality.
- Supported inventory management efforts, regularly stocking supplies as needed to maintain seamless room service operations.
- Kept work environments, equipment and trays clean and sanitized for guests.
- Verified accuracy and quality of orders before delivery.
- Protected guests by following proper food handling procedures.
- Prepared special services for guests such as honeymoon and other romantic packages.
- Enhanced guest satisfaction by promptly delivering room service orders and attending to special requests.
- Ensured accurate billing by closely monitoring room charges and updating guest folios accordingly.
- Conducted regular quality checks on delivered items before presenting them to guests, upholding consistent standards of excellence.
- Restocked supplies to keep team efficient and ready for guests' orders.
INTERACTIVES
Universal Studios
04.2023 - 03.2025
- Directing guests to land
- Instruct them on how to play the games
- Crowd control and queue assist
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
SERVER
Disneyland
09.2017 - 12.2022
- Informed customers of daily specials
- Exercised focus and concentration to keep track of tables and remember orders
- Encouraged guests to buy additional items such as appetizers, drinks, and desserts
- Effectively managed large parties by providing efficient, attentive service while ensuring accuracy with orders
- Provided excellent customer service by anticipating needs and responding promptly to requests
BANQUET SERVER, Room Service
Hyatt Hotel
06.2014 - 10.2019
- Delivered food items quickly after preparation, ensuring that customer orders were accurate and complete
- Interacted professionally with customers and staff members to ensure satisfaction throughout the event
- Placed food servings on plates or trays according to orders or instructions
- Set up banquet room linens, service ware and glassware according to supervisor instructions
- Stocked supplies such as napkins, utensils, plates, ensuring adequate levels throughout the event
- Followed established guidelines for proper table setting etiquette during events
- Performed daily maintenance routines for equipment such as coffee machines and warming carts, prolonging lifespan and functionality.
- Verified accuracy and quality of orders before delivery.
- Met guests' needs by delivering meals and snacks and retrieving additional items.
- Utilized strong multitasking skills while balancing multiple orders simultaneously, optimizing workflow efficiency.
- Enhanced guest satisfaction by promptly delivering room service orders and attending to special requests.
ROOM SERVICE/BUSSER
Tangerine Grill & Patio
07.2015 - 03.2019
- Complied with hospitality standards and regulations to encourage safe and efficient hotel operations
- Greeted guests with enthusiasm and offered assistance with placing room service orders
- Refilled drinks quickly upon request from customers during the meal service
- Carried out cashiering functions to close checks and service guests
- Responded to or escalated customer concerns and complaints to promptly resolve
Education
HIGH SCHOOL DIPLOMA -
El Rancho
06.2012
Skills
- Product and Service Sales
- Serve Customers
- Cash Collection
- Customer Seating
- Monitor Security
- Strong customer service
- Patience and tolerance
- Food presentation
- Customer service
- Reliability
- Multitasking Abilities
- Cash handling
Languages
Spanish
Full Professional
English
Full Professional
Arabic
Limited Working
Timeline
Room Service Server
Sheraton Cerritos
01.2024 - Current
INTERACTIVES
Universal Studios
04.2023 - 03.2025
SERVER
Disneyland
09.2017 - 12.2022
ROOM SERVICE/BUSSER
Tangerine Grill & Patio
07.2015 - 03.2019
BANQUET SERVER, Room Service
Hyatt Hotel
06.2014 - 10.2019
HIGH SCHOOL DIPLOMA -
El Rancho
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