Christopher Russolesi
Porter Ranch
Summary
Honest professional seeking a position that leverages established strengths to drive company success and foster personal growth. Committed to delivering exceptional results through innovative problem-solving and collaboration. Eager to contribute to a forward-thinking team that values creativity and initiative. Passionate about pushing the boundaries of capabilities to achieve individual and organizational excellence.
Overview
12
12
years of professional experience
Work History
Appointment Clerk
Kaiser Permanente
06.2023 - Current
- I spent time working within their Virtual Medical Center, facilitating appointments, messages, directions, and overall customer service requests across all Kaiser Permanent Facilities within Southern California.
- In Feb 2024, I transferred to the Woodland Hills Specialty Call Center. There I've contributed to the growth of our Direct Book subgroup, ensuring patients receive appointments the same day they receive their referrals. I also actively work with management and peers to update current workflows, as well as the training of new hires and crafting a curriculum to ensure a smooth transition from training to live work.
Real Estate Salesperson
Allison James Estates and Homes
05.2018 - Current
- The first six months were spent purely navigating the phones, probing for interest and setting appointments from a list of homeowners in specific neighborhoods around Los Angeles. My role soon changed to a transaction coordinator, working on all the disclosures and legal documents required to complete real estate transactions. I would manage up to 10 transactions at once, navigating over 50 documents per file. I eventually became a lead agent, working my own clients, nurturing interest, and holding open houses to procure new clientele. Throughout my time in real estate, I assisted in hiring and training new agents while supporting a top producing team within our brokerage.
Appointment Clerk
Kaiser Permanente
05.2015 - 05.2018
- Provided high level member assistance by scheduling various primary care appointments requested, transferring calls appropriately, composing messages, and providing general information. As part of a special scheduling division “Clerical”, I assisted with inbound and outbound calls for numerous specialty departments and well baby appointments. There would be time set aside for me to work on outbound call lists for referrals, upcoming well baby appointment needs, and clinic cancels. While working in the call center, I received multiple On The Spot recognitions and exemplary performance evaluations each year.
Customer Service Representative
Matador Bowling Center
12.2013 - 08.2014
- Employed as Customer Service Representative to ensure the highest quality experience while visiting our facility. Specialized in the maintenance of the center’s appearance while assisting other departments in food delivery, technical difficulties with arcade machinery, and promotions to enhance our customers overall enjoyment. I learned to be responsible for the satisfaction of over 100 customers at any given time while remaining on top of my hourly duties.Promoted to Operations Specialist to organize the flow of customers in and out of the center. This position was fast paced, requiring cash handling, crowd control, managing phone lines for reservations and other inquiries, as well as problem solving on a case by case basis. I became accustomed to a wide variety of customer behavior as well as swift and efficient problem resolution
Internship
Pepperdine University
07.2013 - 08.2013
- Assisted in developing a Media Maker Video editing program. Worked in a group setting Gand on my own making videos to show conceptual applications of math and science theories so teachers can develop additional instructive methods for students.
Education
Real Estate Salesperson License -
RETrainers
01.2017
Diploma - undefined
Granada Hills Charter High School
01.2013
Accounting
North Valley Occupational Center
01.2013
Skills
- MS Word
- MS Excel
- Call Handling
- Training/Coaching
- Accounting
- Scheduling appointments
- Strong organization
- Typing
- Quickbooks Pro
- Administrative duties
Timeline
Appointment Clerk
Kaiser Permanente
06.2023 - Current
Real Estate Salesperson
Allison James Estates and Homes
05.2018 - Current
Appointment Clerk
Kaiser Permanente
05.2015 - 05.2018
Customer Service Representative
Matador Bowling Center
12.2013 - 08.2014
Internship
Pepperdine University
07.2013 - 08.2013
Diploma - undefined
Granada Hills Charter High School
Accounting
North Valley Occupational Center
Real Estate Salesperson License -
RETrainers