Open To Work
Christopher Rice
Long Beach
Summary
Dedicated Server Trainer with a proven track record in employee training, customer service, and team collaboration. Committed to fostering a positive learning environment and enhancing team performance.
Overview
21
21
years of professional experience
Work History
Server Trainer
Buffalo Wild Wings
Lakewood
01.2020 - 06.2023
- Trained new servers on menu knowledge and customer service standards.
- Facilitated role-playing exercises that improved team communication skills and fostered collaboration.
- Assisted in inventory management and supply ordering for front-of-house operations.
- Monitored service flow during busy shifts to maintain quality and efficiency.
- Provided exceptional service to high volume of daily customers.
- Educated waiters on menu, memorization strategies and how to convey information clearly.
- Provided one-on-one support to ensure successful completion of training objectives.
- Instructed new staff members on food handling procedures and service techniques.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Monitored trainee performance to identify improvement areas, providing feedback for skill enhancement.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Maintained a positive learning environment by addressing any questions or concerns raised by participants promptly.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Collaborated with trainers to design engaging teaching strategies that enhanced learning outcomes.
Outreach Coordinator
Choices Recovery Services
Long Beach
09.2009 - 09.2011
- Coordinated outreach programs to promote recovery services in the community.
- Managed communication with clients and stakeholders to ensure service awareness.
- Developed educational materials about addiction recovery and support resources.
- Trained volunteers on effective outreach strategies and client engagement techniques.
- Organized events to raise awareness about mental health and addiction issues.
- Collaborated with local organizations to expand service reach and partnerships.
- Conducted needs assessments to identify community gaps in recovery services.
- Maintained accurate records of outreach activities and participant engagement efforts.
Bartender
Old Ranch Country Club
Seal Beach
02.2009 - 07.2011
- Prepared and served a variety of beverages for club members and guests.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Collaborated with kitchen staff to deliver timely service during events.
- Assisted in inventory management to maintain adequate stock levels.
- Trained new bartenders on proper techniques and club standards.
- Engaged with patrons to foster a welcoming atmosphere at the bar.
- Managed cash register and processed transactions accurately during busy hours.
- Developed cocktail recipes that enriched bar menu offerings for members.
- Performed opening and closing duties including restocking supplies.
- Developed good working relationships with fellow employees through effective communication.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Processed payments accurately and efficiently with POS system.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Trained new bartenders on drink preparation and upselling techniques.
Bartender Trainer
Famous Dave's Bar-B-Que
Long Beach
08.2007 - 08.2009
- Trained new bartenders on drink preparation and service techniques.
- Assisted in maintaining bar inventory levels and ordering supplies as needed.
- Provided ongoing support to bartenders, addressing questions and concerns promptly.
- Implemented best practices for cleanliness and safety in bar operations.
- Fostered a positive team environment through effective communication and collaboration.
- Demonstrated safe working methods to ensure a safe environment for all staff members.
- Checked liquor inventory levels and ordered replenishments.
Server Trainer
Original Roadhouse Grill
Long Beach
01.2004 - 2007
- Trained new servers on menu knowledge and customer service standards.
- Monitored service flow during busy shifts to maintain quality and efficiency.
- Provided exceptional service to high volume of daily customers.
- Educated waiters on menu, memorization strategies and how to convey information clearly.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Instructed new staff members on food handling procedures and service techniques.
Manager
Chili's Bar And Grill - Brinker International
Cypress
01.2002 - 02.2004
- Supervised daily restaurant operations and maintained service standards.
- Coordinated team schedules to optimize staffing for peak hours.
- Managed inventory levels and ordered supplies to maintain operational efficiency.
- Trained and mentored staff on menu offerings and customer service techniques.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Implemented health and safety protocols to maintain regulatory compliance.
- Conducted performance evaluations and provided constructive feedback to employees.
- Monitored staff performance and addressed issues.
- Coached and mentored team members to enhance job performance.
- Assisted in developing promotional campaigns to enhance guest experience.
Education
Associate of Science - Psychology
06-2010
- Fall 09 and Spring 10 - Dean's List
Skills
- Employee training
- Guest relations management
- Customer service
- Restaurant operations
- Menu development
- Inventory management
- Point of sale
- Safety compliance
- Safe food handling
- Team collaboration
- Communication strategies
- Time management
- Problem solving
- Adaptability
- Relationship building
Languages
English
Professional
Spanish
Limited
Work Preference
Job Search Status
Open to workWork Type
Part TimeLocation Preference
On-SiteSalary Range
$18/hr - $1000/hrTimeline
Server Trainer - Buffalo Wild Wings
01.2020 - 06.2023
Outreach Coordinator - Choices Recovery Services
09.2009 - 09.2011
Bartender - Old Ranch Country Club
02.2009 - 07.2011
Bartender Trainer - Famous Dave's Bar-B-Que
08.2007 - 08.2009
Server Trainer - Original Roadhouse Grill
01.2004 - 2007
Manager - Chili's Bar And Grill - Brinker International
01.2002 - 02.2004
Cypress College - Associate of Science, Psychology