Christopher Reyes
Winnipeg,MB
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Browns shoes
Winnipeg, Manitoba
11.2024 - 01.2025
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Established processes for monitoring customer satisfaction levels.
- Monitored employee attendance records, timekeeping, and payroll information.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Ensured compliance with safety regulations and company policies.
- Collaborated with management on developing strategic plans for achieving business goals.
- Managed customer service inquiries and complaints in a timely manner.
- Implemented quality control measures to uphold company standards.
- Supervised daily operations including scheduling shifts, assigning duties.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Sales Associate
Browns shoes
Winnipeg, Manitoba
07.2019 - 11.2024
- Computed purchases and received and processed cash or credit payment.
- Attended weekly team meetings to review performance goals and objectives.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Ticketed, arranged and displayed merchandise to promote sales.
- Helped customers find specific products, answered questions, and offered product advice.
- Processed transactions using a point-of-sale system.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Developed trusting relationships with customers by making personal connections.
- Organized stockroom shelves according to size, color or style.
- Upsold additional items based on customer interests and needs.
Sales Associate
Banana republic
Winnipeg, Manitoba
10.2016 - 07.2021
- Trained new team members in cash register operation, stock procedures, and customer services.
- Greeted customers and provided exceptional customer service.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Answered customer inquiries regarding product features, pricing, and availability.
Education
High School Diploma -
École Secondaire Kelvin High School
Winnipeg, MB06-2015
Skills
- Recruiting and interviewing
- Budget assistance
- Sales monitoring
- Conflict resolution
- Employee scheduling
- Closing oversight
- Staff management
- Employee engagement
- Performance reviewing
Timeline
Assistant Manager
Browns shoes
11.2024 - 01.2025
Sales Associate
Browns shoes
07.2019 - 11.2024
Sales Associate
Banana republic
10.2016 - 07.2021
High School Diploma -
École Secondaire Kelvin High School