Christopher Ramirez
Newhall
Summary
Results-driven General Manager with a proven track record in operational efficiency, staff management, and strategic planning. Committed to enhancing customer service standards and driving business growth through effective training and problem-solving.
Overview
9
9
years of professional experience
Work History
GM
Papa John's Pizza
Mission Hills
05.2020 - Current
- Oversaw daily operations, ensuring compliance with company policies and health regulations.
- Developed strategic plans to drive business growth and operational efficiency.
- Managed staff performance through regular evaluations and targeted feedback sessions.
- Facilitated cross-departmental communication to enhance collaboration and productivity.
- Implemented training programs to elevate employee skills and service quality.
- Resolved customer complaints swiftly while upholding high service standards.
- Created work schedules and monitored payroll to adhere to budget constraints.
- Guided management in operational practices to promote seamless workflows.
Shift Manager
McDonald's
San Francisco
11.2016 - 11.2019
- Trained new employees on operational procedures and customer service standards.
- Managed inventory levels and ordered supplies to maintain store operations.
- Scheduled staff shifts to meet operational needs and optimize labor costs.
- Resolved customer complaints promptly to enhance guest satisfaction experience.
- Implemented safety protocols and maintained a clean workspace for staff and customers.
- Monitored cash handling procedures to ensure accuracy in daily transactions.
- Helped employees accomplish tasks during peak periods.
- Inspected work areas regularly for cleanliness and organization standards.
- Coached employees on interactions with customers to drive exceptional service.
- Provided coaching and guidance to team members when necessary to improve performance.
- Assisted in resolving escalated customer service issues in a timely manner.
- Enforced safety standards throughout the store including proper use of equipment.
- Resolved conflicts between staff members in a professional manner.
- Directed and led employees and team members on effective operations, methods and procedures.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Reviewed financial statements to meet targets during shift.
- Organized special events such as holiday sales or promotional campaigns.
Education
GED -
PANORAMA HIGH SCHOOL
Los Angeles, CA01-2013
Skills
- Strategic planning
- Operational compliance
- Staff management
- Customer resolution
- Performance evaluation
- Inventory management
- Safety protocol enforcement
- Effective communication
- Training implementation
- Verbal and written communication
- Customer relations
- Inventory control
- Bilingual
- Performance improvements
- Employee development
- Quality management
- Budget development
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
GM
Papa John's Pizza
05.2020 - Current
Shift Manager
McDonald's
11.2016 - 11.2019
GED -
PANORAMA HIGH SCHOOL
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