Christopher Ragucci

Main responsibilities are acting as a Jamf Engineer to manage, maintain and improve all aspects of Jamf Pro, including researching and implementing new features and add-ons to benefit our user base

Other responsibilities include management of Entra AD, Office365, SharePoint, Slack, Zoom, Confluence and Jira systems

Due to an NDA, I am not able to fully disclose or discuss the company and exact details of my role

My previous responsibilities included T4 Technical support for all devices manufactured by this company

In this role I was a high-level corporate trainer for customer service and technical training on these same devices

Teaching and facilitating provided material

Creating new training material and documentation

Daily reports

Being aware of trends with learners

Keeping up to date on current technology

Problem solving, Communicating effectively across several lines of business

Being an example for new trainers

Serving on the Employee Advocacy committee

• Responsible for all day-to-day design and technical functions, including digital, print and 3D projects as well as systems administration and support in blended Mac/Windows environment
• Projects include design of product packaging, sell sheets, promotional and tradeshow signage and related marketing materials, as well as design, modelling and production of 3D printed items
• Responsibilities also include website design and maintenance, as well as related digital and social media programs

• Handled approximately 5000 Mac & PC users working in a highly-specialized department for medical researchers at Massachusetts General Hospital, supporting all desktop/laptop/phone/iPad hardware & software
• Past projects included managing the laptop encryption project (encrypting over 3000 laptops) as well as the department knowledgebase, working with JAMF/Casper suite to deploy a new build of Macintosh machines to all research and clinical divisions of the hospitals and labs, testing/evaluating new software for purchase/deployment as well as working with high-level hospital executives in a training setting

• Managed day-to-day operation and support of over 200 Macintosh computers, 40 printers and 3 XServes
• Responsible for all levels of technical support, creation and deployment of system images for various labs and offices, procurement of all computers, software and peripherals as well as managing the software catalogue
• Additional responsibilities included managing the Academic Computing budget, creating instructional and educational documentation as well as delivering training for faculty, staff and students on best practices and daily usage of computers and peripherals

• Provided support for over 50 store systems, including responsibility for network uptime and performance
• Travelled the east coast as a Technical Training Manager to evaluate & train Mac Geniuses to ensure the efficiency and effectiveness of AppleCare departments in Apple Retail Stores
• In store, provided desktop support to customers as well as hardware repairs on desktops and laptops
• Taught classes, as well as provided one on one personalized training, in Apple Retail Stores to end users