Christopher Poirier
Edmonton
Summary
Customer Service Representative with a proven track record at Canadian Linen and Uniform Services, adept at resolving conflicts with empathy and professionalism. Recognized for enhancing customer loyalty through effective complaint resolution and adherence to service standards. Skilled in log management and committed to reliability and punctuality in all tasks.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Canadian Linen and Uniform Services
03.2009 - Current
- Operated company vehicles safely across multiple job sites, ensuring on-time delivery of materials and adherence to transportation regulations.
- Maintained full compliance with PPE standards and safety protocols, contributing to zero safety incidents.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Diploma in Media And Information Technology - TV And Radio
NAIT
Edmonton, ABSkills
- Conformance to service standards
- Reliability and punctuality
- Experienced in maintaining vehicle safety standards
- Customer service
- Accident prevention
- Performing vessel inspections
- Log management
Timeline
Customer Service Representative
Canadian Linen and Uniform Services
03.2009 - Current
Diploma in Media And Information Technology - TV And Radio
NAIT
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