Christopher Perez
Stockton
Summary
Professional technical support specialist with focus on delivering reliable solutions and exceptional customer service. Proven experience in diagnosing and resolving technical issues while maintaining high standards and achieving results. Known for collaborative teamwork and adaptability to changing needs, showcasing proficiency in software troubleshooting and network maintenance.
Overview
10
10
years of professional experience
Work History
I.T. Help Desk Specialist
Defense Logistics Agency
Tracy, CA
02.2021 - Current
- Diagnosed and resolved user-reported problems efficiently to minimize downtime.
- Documented troubleshooting procedures and solutions to enhance knowledge base resources.
- Managed ticketing system to ensure timely resolution of support requests and inquiries.
- Conducted regular system audits to identify areas for process improvement and efficiency gains.
- Responded to inquiries by phone, email and walk-up requests.
- Logged activities in tracking system to maintain accurate, timely records.
- Maintained detailed records of customer interactions, ensuring accurate documentation and followup.
Merchandise Associate
Lowe's
Stockton, CA
05.2018 - 07.2022
- Ensured accurate inventory management through regular stock audits and replenishment processes.
- Collaborated with team members to optimize merchandise displays for increased customer engagement.
- Implemented streamlined processes to enhance efficiency in merchandise handling and organization.
- Developed visual merchandising strategies that aligned with brand standards and seasonal promotions.
- Coordinated with vendors to maintain product availability and resolve discrepancies promptly.
- Transported merchandise to sales floor and restocked shelves, racks and bins.
Head Cashier
Home Depot
Logan, UT
04.2016 - 11.2017
- Supervised daily cash operations, ensuring accuracy in transactions and adherence to company policies.
- Trained and mentored new cashiers, fostering a collaborative team environment and enhancing service quality.
- Streamlined checkout processes, reducing wait times and improving customer satisfaction through efficient workflow management.
- Implemented inventory control measures, minimizing discrepancies and optimizing stock levels at registers.
- Coordinated with management on scheduling and staffing, ensuring optimal coverage during peak hours.
- Resolved customer inquiries and issues promptly, maintaining high standards of service excellence.
Education
Bachelor of Arts - Acting
Utah State University
Logan, UT05-2017
Skills
- Help desk software
- Service ticket tracking
- Teamwork
- Time management
- Reliability
- Excellent communication
- Effective communication
- Help desk support
- Task prioritization
- Customer service expert
- Continuous improvement
- Customer communication and empathy
Timeline
I.T. Help Desk Specialist
Defense Logistics Agency
02.2021 - Current
Merchandise Associate
Lowe's
05.2018 - 07.2022
Head Cashier
Home Depot
04.2016 - 11.2017
Bachelor of Arts - Acting
Utah State University