Christopher Peña
Atascadero,Ca
Summary
Diligent manager with a solid background in managing daily operations and driving team performance. Successfully led various projects, ensuring seamless execution and improved operational efficiency. Demonstrated strategic planning and effective communication skills.
Overview
7
7
years of professional experience
Work History
General Manager
Hampton Inn and Suites by Hilton
10.2022 - Current
- Managed a team of over 30 professionals, fostering a positive work environment and high employee satisfaction.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Overseen large projects, such as landscaping, indoor dehumidifier replacement, and Fire Alarm panel replacement.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Front Desk Agent
Hotel Buena Vista
04.2018 - 02.2023
- Collected room deposits, fees, and payments for a 75 room hotel.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Warehouse Hustler
Avenue Twelve
08.2020 - 04.2021
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as 50-100 pounds.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
Front Desk Night Auditor
Granada Hotel & Bistro
11.2019 - 03.2020
- Ensured accurate financial transactions for guests by meticulously processing night audit tasks.
- Kept accounts in balance and ran daily reports to verify totals.
- Ran daily, weekly and monthly reports to close day and meet objectives.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed reservations accurately, preventing overbooking situations and guaranteeing smooth guest arrivals.
- Logged wake-up call requests and set up automatic rings in system.
- Supported daytime staff by preparing necessary reports and documents for seamless shift transitions.
- Performed nightly updates to room charges and rates for a 17 room Hotel bistro and bar.
Education
A.A. - Liberal Arts: Social and Behavioral Sciences
Cuesta College
San Luis Obispo, Ca01.2022
Skills
- MS Word/Excel
- Problem Solving
- Communication
- Time management
- Labor cost controls
- Team Building
- Financial Management
- Critical Thinking
- Leadership and team building
- Operations management
- Effective leader
- Employee scheduling
Leadership Experience
- Leader for teens/young adults through a program called Life Teen Ministries., Victorville, California
- Volunteer at French Hospital., San Luis Obispo, CA
Timeline
General Manager
Hampton Inn and Suites by Hilton
10.2022 - Current
Warehouse Hustler
Avenue Twelve
08.2020 - 04.2021
Front Desk Night Auditor
Granada Hotel & Bistro
11.2019 - 03.2020
Front Desk Agent
Hotel Buena Vista
04.2018 - 02.2023
A.A. - Liberal Arts: Social and Behavioral Sciences
Cuesta College
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