Summary
Overview
Work History
Skills
Certification
Interests
Timeline
Training
Generic

Christopher Old

Orleans,Canada

Summary

Motivated and dependable professional with a strong desire to excel as a General Manager in the Food and Beverage industry. Proven ability to thrive in dynamic, revenue-generating environments while effectively managing challenges. Committed to driving operational excellence and fostering a collaborative team culture to achieve business objectives. Eager to leverage extensive experience to contribute to the success of a forward-thinking organization.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Guest Service Manager

Lone Star
08.2022 - Current
  • Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
  • Resolved guests complaints while maintaining positive customer environment.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.
  • Boosted team morale through regular performance feedback sessions and recognition of exceptional work.
  • Implemented successful marketing campaigns to increase patronage during traditionally slow periods or off-peak hours.
  • Enhanced team communication and efficiency with introduction of digital scheduling system, streamlining shift planning and time-off requests.

General Manager and Front of the House Manager

The Works Gourmet Burger Bistro
04.2011 - 06.2022
  • Ultimately responsible for day to day operations
  • Maintained a very high average for Shop and Steritech audits
  • Hired, coached, trained and disciplined all shop crew
  • Trained and encouraged all front of the house crew in up-selling techniques
  • Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Developed and implemented strategies to increase sales and profitability.

Acting Banquet Manager (6 month contract)

Brookstreet Hotel
05.2010 - 11.2010
  • In charge of Banquet department, and all policies and procedures
  • Managed labour, schedules, and performed monthly inventories
  • Attended and participated in all pre-convention meetings
  • Responsible for all operational set ups and tear downs
  • Met with clients daily to finalize all details for each function
  • Ensured smooth running for all banquet and corporate events
  • Performed daily consumptions, pass offs, and communicated effectively with all other departments within the hotel

Event Manager

Royal Host/ Chimo Hotel
10.2008 - 04.2010
  • Managed and supervised all catering, beverage, restaurant and operations staff
  • In charge of final billing of functions and banquets
  • Acted as manager on duty for the hotel
  • Responsible for ordering and all inventories of the Catering department
  • Coordinated large-scale conferences for industry professionals, resulting in increased networking opportunities.
  • Managed event logistics from conception to completion, ensuring every detail contributed to event's success.
  • Coordinated with vendors to secure high-quality services, ensuring memorable event experiences.

Event and Operations Coordinator

Congress Centre
05.2002 - 09.2008
  • Managed and supervised all catering, beverage, and operations staff
  • Acted as the primary floor contact with the client
  • Maintained on-going communication with guests, to ensure that changes could be made swiftly and accordingly
  • Worked efficiently with other departments such as kitchen, engineering, security and human resources
  • Hired and trained employees; ensured that daily policies and procedures were being up-held
  • Performed daily reports, inventory, and key operational issues

Floor Manager

Santa Fe Grill & Beverage Company
01.2006 - 12.2006


  • Responsible for inventories, purchasing, receiving and labor costing
  • Implemented a new policies and procedures handbook
  • Maintained and updated the POS system
  • Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
  • Managed team of 40 employees to maintain smooth-running operations of shop floor.
  • Managed daily store operations for smooth functioning and achieving sales targets.
  • Ensured compliance with safety regulations, maintaining a clean and hazard-free environment for staff and customers.
  • Developed staff scheduling plans that ensured adequate coverage during peak hours without compromising on service quality.
  • Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.

Skills

  • Responds quickly and effectively in various situations

  • Connects with guests empathetically

  • Thrives in fast-paced environments

  • Clear and respectful communication with team and guests

  • Inspires team collaboration

  • Schedule coordination

  • Training and mentoring

  • Verbal and written communication

Certification

  • Smart Serve Certificate
  • Food Safety Handlers Certificate
  • Saint Johns Ambulance CPR


Interests

  • Loves to Swim
  • Enjoys playing & watching Tennis
  • Music Aficionado and collector



Timeline

Guest Service Manager

Lone Star
08.2022 - Current

General Manager and Front of the House Manager

The Works Gourmet Burger Bistro
04.2011 - 06.2022

Acting Banquet Manager (6 month contract)

Brookstreet Hotel
05.2010 - 11.2010

Event Manager

Royal Host/ Chimo Hotel
10.2008 - 04.2010

Floor Manager

Santa Fe Grill & Beverage Company
01.2006 - 12.2006

Event and Operations Coordinator

Congress Centre
05.2002 - 09.2008

Training

  • Proficient in Microsoft applications
  • Squirrel, Silverware, Open table, Givex
  • Smart Serve Certifcate
  • Food Handling Certificate
  • St. John's Ambulance CPR Certificate

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