Christopher Obande
Toronto
Summary
Dynamic senior-level technical operations specialist with over 7 years of experience delivering exceptional customer, administrative, and legal support across sales, legal, and technical sectors. Expertise in utilizing Apple and Microsoft software to streamline processes and enhance productivity. Proven ability to manage multiple priorities effectively in fast-paced environments while maintaining a high level of accuracy. Proficient in data analysis to identify trends and develop strategies that drive operational efficiency and support business objectives.
Overview
7
7
years of professional experience
Work History
Sr. Advisor I, Technical Support
Concentrix Technologies Services (Canada) LTD.
11.2022 - Current
- Generated reports detailing findings and recommendations for escalations to the engineer team to provide resolutions to customer cases.
- Gathered, organized and input customer, product and case information into digital database.
- Managed over 8000 cases whilst maintaining an average 95% policy standard rating and an 85% customer satisfaction rating.
- Optimized customer experience by effectively troubleshooting issues & providing resolutions.
- Coached new and existing employees on customer service best practices to improve overall customer handling skills when consulted on cases.
- Scheduled appointments for customers to ensure case resolution at dates convenient for them and our engineers.
Sales Associate
Sport Chek
08.2021 - 11.2023
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Legal Administrative Assistant (unpaid-Intern)
Peace Legal
09.2022 - 11.2022
- Streamlined legal processes by drafting and proofreading documents, ensuring accuracy and timely completion.
- Enhanced client satisfaction with efficient scheduling and coordination of appointments, meetings, and conferences for the 3 attorneys and the managing partner/ principal lawyer..
- Expedited case preparation by organising and maintaining comprehensive electronic filing systems for easy retrieval.
- Assisted in trial preparation, compiling critical documents and evidence for successful legal proceedings which included: criminal, civil, real estate, immigration & personal injury cases.
- Reduced attorney workload through proficient document management, handling correspondence, and performing clerical tasks.
- Drafted agreements for representation, filled out immigration documents for clients, and managed billing procedures to maintain accurate records of client accounts.
Lead Account Executive-Sales Opener
Canadian POS
06.2022 - 08.2022
- Increased client satisfaction by establishing strong relationships and providing tailored account management.
- Streamlined internal processes for improved efficiency in managing multiple accounts simultaneously.
- Achieved revenue growth with the implementation of strategic sales techniques and targeted marketing campaigns.
- Maximised client retention, consistently addressing concerns and resolving issues promptly.
- Consistently exceeded sales quotas, contributing significantly to overall team performance and success.
- Contributed to team objectives in fast-paced environment by averaging 100 leads a month.
Research Associate
Ekos Research Associates Inc.
10.2021 - 01.2022
- Enhanced research efficiency by streamlining data collection and analysis processes.
- Developed innovative research methodologies for more accurate results and insights.
- Collaborated with multidisciplinary teams to drive project success and achieve objectives.
- Gathered and organised information for research purposes.
- Completed at least 15 surveys every shift.
Volunteer
Nigerian High Commission
06.2021 - 06.2021
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Coordinated volunteer training sessions to ensure consistent delivery of services across teams.
- Provided exceptional support for event management tasks, resulting in smoothly executed functions that exceeded expectations.
- Assisted Passport and VISA applicants with filling out and submitting their applications in a timely and organized manner.
Sales & Service Specialist
Vektor Marketing
09.2020 - 11.2020
- Increased sales revenue by building strong relationships with clients and identifying their needs.
- Improved customer satisfaction by providing timely and effective solutions to problems or concerns.
- Enhanced team performance by training new hires and sharing best practices for successful sales strategies.
- Expanded market reach through cold calling, networking events, and targeted marketing campaigns.
- Sold over $1000 in products and increased clientele through word of mouth and repeat business.
Store Associate
Eddie Bauer
10.2019 - 01.2020
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Increased customer retention by averaging at least two loyalty sign ups each shift.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
- Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.
- Processed returns and exchanges efficiently, adhering to company policies and procedures.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Contributed to loss prevention efforts by monitoring store activity closely during shifts.
- Supported store management in maintaining visual merchandising standards through regular upkeep of displays and signage.
Store Associate
Forever 21
05.2019 - 10.2019
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
- Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.
Intern Assistant
Trevari International LTD.
08.2018 - 10.2018
- Enhanced office productivity by streamlining procedures and implementing efficient filing systems.
- Assisted in project management for successful completion of team objectives and deadlines.
- Increased department organization with thorough attention to detail in documentation and record-keeping tasks.
- Collaborated with cross-functional teams, fostering strong working relationships and improving overall workflow.
- Collaborated with the Assistant Director and other staff to draft and collect signatures for an MOU (Memorandum of Understanding) document.
Education
Honours Bachelor - Political Science
University of Ottawa
05.2022
High School Diploma -
London International Academy
06.2018
High School Diploma -
British Nigerian Academy
06.2017
Skills
- Technical expertise in Apple operating systems
- Microsoft Office Proficiency
- Organization & Multitasking
- Office Administration
- Proficient schedule organization
- Instructional support
- Sales experience
- Proficient in data analytics
- Mixed-methods research expertise
- Effective presentation skills
- Invoicing and payment processing
- Document Drafting
- Cross-Platform advertising
Accomplishments
Leadership Training Course - Johannesburg, South Africa
Languages
English
Native or Bilingual
Affiliations
- Reading John Grisham Law fictional & non-fiction novels
- Watching Suits & Law and Order
- Playing basketball and football
- Cooking
- Writing fictional stories using Microsoft Word
Timeline
Sr. Advisor I, Technical Support
Concentrix Technologies Services (Canada) LTD.
11.2022 - Current
Legal Administrative Assistant (unpaid-Intern)
Peace Legal
09.2022 - 11.2022
Lead Account Executive-Sales Opener
Canadian POS
06.2022 - 08.2022
Research Associate
Ekos Research Associates Inc.
10.2021 - 01.2022
Sales Associate
Sport Chek
08.2021 - 11.2023
Volunteer
Nigerian High Commission
06.2021 - 06.2021
Sales & Service Specialist
Vektor Marketing
09.2020 - 11.2020
Store Associate
Eddie Bauer
10.2019 - 01.2020
Store Associate
Forever 21
05.2019 - 10.2019
Intern Assistant
Trevari International LTD.
08.2018 - 10.2018
High School Diploma -
London International Academy
High School Diploma -
British Nigerian Academy
Honours Bachelor - Political Science
University of Ottawa
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