Christopher Nunez
Capitola
Summary
Well-qualified leadership manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
13
13
years of professional experience
Work History
Strore Manager
The Home Depot
03.2024 - 12.2025
- Successfully lead 200 plus associates, and a 95 million dollar store.
- VOA and Leader behaviors scores increased year over year
- Effectively communicated and partnered with the District Manager and District team to drive alignment, establish the store's direction, and resolve issues; Ensure execution of the company's strategy and direction through Playbooks and Priority Communications
- Analyzed and interpret sales and financial reporting to asses opportunities and determine successes in department's/key areas and provide guidance to store team to consistent improve in opportunities; Review and analyze store's shrink and safety performance: identify trends and implement appropriate game plans for improvement
- Conducted store walks with Assistant Store Managers (ASMS) and Department Supervisors (DSs) to assess sales, service and profitability opportunities and create effective game plan to accomplish necessary improvements. Host store walks with the District/Regional team to review game plan effectiveness and monitor execution
- Facilitated weekly staff meetings with ASMs and DSs to establish and implement store goals and objectives; Monitor associate engagement levels and drive employer of choice initiatives; Empower and inspire associates to make an emotional connection with customers and the community
- Teached, coached and trained
- 1) store management and Associates on operational processes, merchandising standards, store appearance and profitability;
- 2) store leadership teams on creating a safe working environment and a culture of operational excellence
- 3) store leadership teams to achieve alignment and operational improvements
- Supported the implementation and monitoring of pilot programs and new store initiatives to improve simplification in the stores; Evaluate in-stock levels of merchandise and ensure follow-through by store management on resolving out of stocks; Maximize turns by driving Reduced Tag and Clearance processes
District Human Resources Manager
The Home Depot
10.2021 - 03.2024
- Supported 2,500 associates in the bay area market across 9 high volume and complex stores
- Ensured effective HR Review, succession planning, and development of the leadership pipeline for the district
- Ensured consistent quality in selection, assimilation and training of salaried managers within the district
- Provided coaching and consulting on development planning for district and store leaders
- Improved workforce diversity
- Coordinated hourly job fairs, facilitating RMA forums, and maintaining local hiring partnerships
- Partnered with store managers on the selection and ongoing training of ASDS
- Monitored the effectiveness of planning and executing for salaried and hourly training plans
- Facilitated, monitored, and supported the performance management process in a timely and effective manner, including code calibration
- Provided partnership and counsel on all terminations and demotions
- Partnered with store leadership to engage and coach associates on the floor to facilitate a customer service culture
- Ensured effective use of Company recognition and communication processes
- Conducted store HR Town Hall meetings and following up to ensure effective execution on issues
- Supported leaders in Employer of Choice survey administration, feedback, and action planning
- Partnered with the HR Service Center on staffing, associate relations, and other transactional processes
- Took a leadership role in the execution of organizational change initiatives impacting the district or stores
- Served as a first responder for labor, workplace violence, and other similar events and partnering with the Regional Associate Relations team to determine next steps and ensure final resolution
- Partnered with district leaders on strategic plans to drive business results, customer service, and alignment with Company Values
- Actively participated in store walks, district staff meetings and other operations activities with DM
Store Manager
The Home Depot Inc
04.2020 - 10.2021
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
- Rotated merchandise and displays to feature new products and promotions.
- Completed point of sale opening and closing procedures.
Store Manager
The Home Depot
01.2019 - 03.2020
- Approved regular payroll submissions for employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Store Manager
The Home Depot
03.2019 - 01.2020
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Store Manager
The Home Depot
03.2018 - 02.2019
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Assisted with hiring, training and mentoring new staff members.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Trained and guided team members to maintain high productivity and performance metrics.
Store Manager
The Home Depot
07.2016 - 03.2018
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
District Execution Manager
The Home Depot
03.2013 - 07.2016
- Oversaw 9 teams and two night teams across 9 stores
- Attended District meetings to communicate service metrics and other information; Monitor Managers participation in SSC led captainship program; Responsible for communicating and follow up on merchandising issues.
- District Execution Manager (DEM) had a duty to uphold, maintain, and support all lawful company policies and positions; Coached and mentor direct reports and provide ongoing performance feedback: Provide guidance, set priorities, and assist with assigned tasks; Ensure execution of staffing, training, rewards and recognition
- Set and communicate expectations: Conducted store visits and monitor reports across day and night teams; Accountable for team's key deliverables; Provide direction on merchandising activities and special projects; Held Team accountable for expenses.
- Utilized regional captainship program to identify and resolve local and national issues; Utilize interactive reporting to pull key merchandising and operational reports.
Education
Bachelor of Arts - Criminal Justice
California State University, Fullerton
Fullerton, CAAssociate of Arts - General Studies
San Jose City College
San Jose, California, CASkills
- Promotional planning
- Personnel development
- Customer service
- Store merchandising
- Team motivation
- Customer response
- Relationship building and management
- Work Planning and Prioritization
- Problem-solving
- Policies and procedures
- Multitasking and organization
- Supply chain management
- Talent recruitment
- Customer service management
- Team building
- Leadership development
- Sales analysis
Timeline
Strore Manager
The Home Depot
03.2024 - 12.2025
District Human Resources Manager
The Home Depot
10.2021 - 03.2024
Store Manager
The Home Depot Inc
04.2020 - 10.2021
Store Manager
The Home Depot
03.2019 - 01.2020
Store Manager
The Home Depot
01.2019 - 03.2020
Store Manager
The Home Depot
03.2018 - 02.2019
Store Manager
The Home Depot
07.2016 - 03.2018
District Execution Manager
The Home Depot
03.2013 - 07.2016
Bachelor of Arts - Criminal Justice
California State University, Fullerton
Associate of Arts - General Studies
San Jose City College