Christopher Nguyen
San Jose
Summary
Detail-oriented professional known for operational versatility and a strong focus on safety standards. Experienced in training employees and resolving conflicts, ready to drive productivity and enhance customer satisfaction.
Overview
7
7
years of professional experience
Work History
Test Floor Lead
ISE Labs
Fremont, CA
12.2022 - 09.2023
- Supervised daily operations, ensuring adherence to safety standards and protocols..
- Monitored employee performance regularly, identifying areas for improvement and offering constructive feedback accordingly.
- Collaborated with other departments to drive successful completion of assigned tasks.
- Fostered high-quality customer service across team by modeling standards and providing employees with direction and coaching.
- Delivered prompt, accurate responses to customer inquiries via phone and email.
- Delegated tasks to employees to enhance productivity and workflow.
- Trained new team members on company policies and customer service best practices.
Test Floor Operator
ISE Labs
Fremont, CA
08.2016 - 12.2022
- Operated machinery to ensure efficient production flow and adherence to safety protocols.
- Conducted routine maintenance checks on equipment, minimizing downtime and enhancing operational efficiency.
- Trained new floor operators on equipment usage, safety procedures, and quality control standards.
- Monitored production processes for compliance with quality specifications, identifying and resolving issues proactively.
- Collaborated with team members to streamline workflows, resulting in improved output consistency and speed.
Education
Bachelor of Science - Mathematics
University of California, Santa Cruz
Santa Cruz, California, CA12.2025
Associate of Science - Mathematics
De Anza College
Cupertino, CA06.2022
Skills
- Customer service focus
- Employee training
- Daily reporting
- Conflict resolution
- Crew coordination
- Operational Versatility
Languages
English
Native or Bilingual
Vietnamese
Limited Working
Timeline
Test Floor Lead
ISE Labs
12.2022 - 09.2023
Test Floor Operator
ISE Labs
08.2016 - 12.2022
Bachelor of Science - Mathematics
University of California, Santa Cruz
Associate of Science - Mathematics
De Anza College