Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

CHRISTOPHER MURPHY

Toronto,Canada

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.. Excelled as a Lead Credit Specialist at PayPal adept at resolving customer queries, fostering satisfaction, mentoring teams and also handling financially vulnerable Clients. Academic credentials in Creative Media, leadership and coaching. Passionate about diverse cultures, media arts, community engagement, various combat sports and traveling.

Overview

9
9
years of professional experience

Work History

Temp Worker

RGA International
Toronto, ON
01.2024 - Current
  • Provided administrative support to departments, such as filing, data entry, and answering phones.
  • Organized office supplies and ensured adequate stock levels were maintained.
  • Greeted visitors in a friendly manner and provided general information about the organization's services or products.
  • Answered customer inquiries via phone or email in a professional manner.

Contractor

Chandler and Company
Toronto, Canada
06.2023 - 12.2023
  • Collaborated closely with foremen on landscape construction projects, ensuring quality and meeting deadlines
  • Performing physically demanding construction work, maintaining teamwork and adhering to schedules.
  • Reviewed and interpreted blueprints, specifications, and other technical documents to ensure accurate project execution.

UK Credit Specialist Lead Agent / NA Customer Service Agent

Paypal Inc
Dundalk, Ireland
01.2018 - 06.2023
  • Resolving customer queries via phone, email, and chat, enhancing satisfaction and advising clients on PayPal products.
  • Achieving metrics regarding phone handling time, NPS and KPI's.
  • Delivering effortless customer experience, and proactive product offerings.
  • Provide feedback on customer satisfaction, tools, and processes.
  • Conducted annual compliance training.

Mixologist/Wait Staff Member

McGeough's Bar & Restaurant
Dundalk, Ireland
03.2015 - 12.2018
  • Managed drink orders, suggested beverages, crafted cocktails, and provided excellent customer service.
  • Maintained an organized and clean bar area.
  • Followed proper cash handling procedures when closing out tabs or cashing out customers.
  • Informed customers about upcoming events at the venue.

Education

Certification - Full LLQP

Oliver's Learning
Toronto, ON
03-2024

Level 6 QQI - Leadership and Management

James Martin Academy
Co.Louth, Ireland
04.2023

Associate of Arts - Creative Media

O'Fiaich Institute of Further Education
Co.Louth, Ireland
05-2014

Skills

  • Technical skills
  • Administrative Support
  • Meeting planning
  • Documentation Review
  • Consumer credit knowledge
  • Effective Communication
  • Telephone and email etiquette
  • Customer Service
  • Complaint resolution
  • Interpersonal Skills
  • Verbal and written communication
  • Problem-solving skills

References

References available upon request.

Timeline

Temp Worker

RGA International
01.2024 - Current

Contractor

Chandler and Company
06.2023 - 12.2023

UK Credit Specialist Lead Agent / NA Customer Service Agent

Paypal Inc
01.2018 - 06.2023

Mixologist/Wait Staff Member

McGeough's Bar & Restaurant
03.2015 - 12.2018

Certification - Full LLQP

Oliver's Learning

Level 6 QQI - Leadership and Management

James Martin Academy

Associate of Arts - Creative Media

O'Fiaich Institute of Further Education
CHRISTOPHER MURPHY