CHRISTOPHER MURPHY
Toronto,Canada
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.. Excelled as a Lead Credit Specialist at PayPal adept at resolving customer queries, fostering satisfaction, mentoring teams and also handling financially vulnerable Clients. Academic credentials in Creative Media, leadership and coaching. Passionate about diverse cultures, media arts, community engagement, various combat sports and traveling.
Overview
9
9
years of professional experience
Work History
Temp Worker
RGA International
Toronto, ON
01.2024 - Current
- Provided administrative support to departments, such as filing, data entry, and answering phones.
- Organized office supplies and ensured adequate stock levels were maintained.
- Greeted visitors in a friendly manner and provided general information about the organization's services or products.
- Answered customer inquiries via phone or email in a professional manner.
Contractor
Chandler and Company
Toronto, Canada
06.2023 - 12.2023
- Collaborated closely with foremen on landscape construction projects, ensuring quality and meeting deadlines
- Performing physically demanding construction work, maintaining teamwork and adhering to schedules.
- Reviewed and interpreted blueprints, specifications, and other technical documents to ensure accurate project execution.
UK Credit Specialist Lead Agent / NA Customer Service Agent
Paypal Inc
Dundalk, Ireland
01.2018 - 06.2023
- Resolving customer queries via phone, email, and chat, enhancing satisfaction and advising clients on PayPal products.
- Achieving metrics regarding phone handling time, NPS and KPI's.
- Delivering effortless customer experience, and proactive product offerings.
- Provide feedback on customer satisfaction, tools, and processes.
- Conducted annual compliance training.
Mixologist/Wait Staff Member
McGeough's Bar & Restaurant
Dundalk, Ireland
03.2015 - 12.2018
- Managed drink orders, suggested beverages, crafted cocktails, and provided excellent customer service.
- Maintained an organized and clean bar area.
- Followed proper cash handling procedures when closing out tabs or cashing out customers.
- Informed customers about upcoming events at the venue.
Education
Certification - Full LLQP
Oliver's Learning
Toronto, ON03-2024
Level 6 QQI - Leadership and Management
James Martin Academy
Co.Louth, Ireland04.2023
Associate of Arts - Creative Media
O'Fiaich Institute of Further Education
Co.Louth, Ireland05-2014
Skills
- Technical skills
- Administrative Support
- Meeting planning
- Documentation Review
- Consumer credit knowledge
- Effective Communication
- Telephone and email etiquette
- Customer Service
- Complaint resolution
- Interpersonal Skills
- Verbal and written communication
- Problem-solving skills
References
References available upon request.
Timeline
Temp Worker
RGA International
01.2024 - Current
Contractor
Chandler and Company
06.2023 - 12.2023
UK Credit Specialist Lead Agent / NA Customer Service Agent
Paypal Inc
01.2018 - 06.2023
Mixologist/Wait Staff Member
McGeough's Bar & Restaurant
03.2015 - 12.2018
Certification - Full LLQP
Oliver's Learning
Level 6 QQI - Leadership and Management
James Martin Academy
Associate of Arts - Creative Media
O'Fiaich Institute of Further Education