Christopher Muns
Mississauga,Ontario
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of production.
Overview
12
12
years of professional experience
Work History
Manager of Permits and Architectural Coordination
Cachet Homes
09.2022 - Current
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Cross-trained existing employees to maximize team agility and performance.
- Managed coordination of architectural plans through all agencies to facilitate 740+ permits across multiple municipalities.
Permit Manager & Project Coordinator
Treasure Hill
06.2020 - 09.2022
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Gathered requirements for ongoing projects and organized details for management use.
- Oversaw productivity streams for ongoing and special projects.
- Formulated complete project plans and coordinated engineering, design and shop drawing efforts.
- Delivered 800 permits in 2021 across multiple municipalities.
Permit Coordinator
Mattamy Homes
01.2014 - 06.2020
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Performed routine data entry or document management.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts and updated account balances.
- Stayed up-to-date on laws and code requirements to complete accurate and efficient reviews.
- Responsible for delivering 1200+ permits annually across numerous municipalities.
Customer Care Manager
Mattamy Homes
05.2012 - 01.2014
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
Customer Care Coordinator
Mattamy Homes
11.2011 - 05.2012
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Defused customer concerns with exceptional conflict and problem resolution skills.
Education
Advertising & Marketing -
Sheridan College Institute of Technology And Advanced Learning
Oakville, ON05.2005
BBA -
York University
Toronto, ON05.2003
Skills
- Permit Acquisition
- Relationship Development
- Project Organization
- Team Building
- Product Development
- Scheduling Coordination
- Value Engineering
- Proficient with Newstar Enterprise
- Proficient with JD Edwards
Timeline
Manager of Permits and Architectural Coordination
Cachet Homes
09.2022 - Current
Permit Manager & Project Coordinator
Treasure Hill
06.2020 - 09.2022
Permit Coordinator
Mattamy Homes
01.2014 - 06.2020
Customer Care Manager
Mattamy Homes
05.2012 - 01.2014
Customer Care Coordinator
Mattamy Homes
11.2011 - 05.2012
Advertising & Marketing -
Sheridan College Institute of Technology And Advanced Learning
BBA -
York University
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