Christopher Mosso
Simi Valley
Summary
Experienced Dispatcher with proven success in operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Perceptive Estimator offering 8 years of experience in developing and managing vehicle damage estimates and repairs by coordinating with colleagues and clients. Successful in devising bid proposals in line with client specifications and insurance companies, and objectives through clear communication and attention to detail.
Overview
14
14
years of professional experience
Work History
Amazon Dispatcher
Winged Foot Express
07.2021 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need including but not limited to, customer escalations, delivery vehicle breakdowns, and driver assistance on-road.
- Directed dispatching, routing, and tracking of up to 60 fleet vehicles and drivers.
- Communicated with drivers and personnel to coordinate timely delivery of packages.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Automotive Damage Appraiser
Schiro's Collision Repairs
09.2019 - 03.2020
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
- Gathered cost and material data for accurate and up-to-date information on material and labor costs.
- Calculated labor hours accurately based on trade-specific productivity rates, leading to more realistic project timelines and work plans.
- Created parts orders and communicated with dealerships and third party parts supplies to obtain the correct parts needed for the repairs.
- Monthly handling of sales in repairs from $100k - $150k
Automotive Damage Appraiser
Auto Collision Center
04.2017 - 05.2018
- Handled insurance and out of pockets repairs for clients as well as dealer accounts including Mercedes Benz, Land Rover, & Jaguar.
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
- Handled upwards of $100k in repairs per month
Mobile Automotive Damage Appraiser
Network Auto Body
01.2016 - 03.2017
- Conducted daily site visits to Land Rover, Jaguar, Nissan, & Volkswagen to assist in providing damage repair estimates to their customers in order to obtain their business and provide information for the repair.
Automotive Damage Appraiser
Rydell Chevrolet
08.2013 - 05.2015
- Accurately estimated parts and labor for any vehicle warranty claims through General Motors (Chevrolet, GMC, Buick, Cadillac).
- Promoted a safe working environment by adhering to established safety procedures while inspecting vehicles and reviewing repair shop safety protocols.
- Manager for "dealer installed accessories" (Running boards, body kits, lighting, etc
- Damage appraisal for insurance accounts with Enterprise rent a car, and Allstate as well as customer walk-ins
Assembly Line Worker
CSR Interconnect
10.2010 - 04.2011
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
Education
High School Diploma -
Simi Valley High School
Simi Valley, CA08.2010
Skills
- Data Entry
- Dispatch software & Dispatching procedures
- Stress Tolerance
- Route Planning
- Closing tickets
- Customer Service
- Decision-Making
- Critical Thinking
- Multitasking Abilities
- Attention to Detail
- Repair Planning
- Microsoft Office & Other job-specific software
Timeline
Amazon Dispatcher
Winged Foot Express
07.2021 - Current
Automotive Damage Appraiser
Schiro's Collision Repairs
09.2019 - 03.2020
Automotive Damage Appraiser
Auto Collision Center
04.2017 - 05.2018
Mobile Automotive Damage Appraiser
Network Auto Body
01.2016 - 03.2017
Automotive Damage Appraiser
Rydell Chevrolet
08.2013 - 05.2015
Assembly Line Worker
CSR Interconnect
10.2010 - 04.2011
High School Diploma -
Simi Valley High School
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