Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
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Christopher Morris

Sault Ste. Marie,ON

Summary

  • High-performing professional with substantial experience in retail banking. Dedicated to establishing long-term relations with customers to demonstrate trust and decrease account closure rates. Adept at understanding customer needs to recommend appropriate banking products.
  • Detail-oriented team player with strong organizational skills. Ability to prioritize multiple tasks simultaneously and complete within reasonable timeframe

Overview

10
10
years of professional experience
1
1
Certification

Work History

Personal Banker

BMO Bank Of Montreal
12.2013 - Current
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships. Regularly followed up with clients post-appointment.
  • Recommended & implemented customer banking solutions including appropriate investments, loans, bank accounts & plans, and credit cards.
  • Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
  • Backed up teller team by handling needs of new and existing customers at main counter.
  • Improved customer satisfaction by providing personalized banking solutions and exceptional service through enthusiastic conversations.
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Exceeded individual performance metrics - consistently over 100% of Sales Revenue targets, while maintaining exceptional levels of client satisfaction ratings throughout tenure as CSR & Personal Banker
  • Cross-sold bank products and services to meet customer needs and provide options.
  • Contributed to positive work environment, fostering teamwork among colleagues to enhance productivity levels.

Education

Diploma & Certificate - Geographic Information Systems

Sir Sandford Fleming College

Skills

  • Relationship Building
  • Branch Operations
  • Customer Service
  • Fraud Prevention & Handling
  • Cash Handling
  • Positive Attitude
  • Sales Expertise
  • GIC's & Mutual Funds
  • Loans, PLOC's & Credit Cards
  • Cross-Selling Products
  • Teller Support
  • Interpersonal Skills
  • Banking Policies and Procedures
  • Attention to Detail

Accomplishments

Awarded BMO Best of the Best for excellent customer service

Languages

English
Native or Bilingual

Certification

  • Canadian Securities Institute Investment Funds

Mutual Funds RISR successfully completed, 2019

  • Qualified Lender - Lending Training successfully completed, 2023
  • CPR & First Aid Training

Timeline

Personal Banker

BMO Bank Of Montreal
12.2013 - Current

Diploma & Certificate - Geographic Information Systems

Sir Sandford Fleming College
Christopher Morris