High-performing professional with substantial experience in retail banking. Dedicated to establishing long-term relations with customers to demonstrate trust and decrease account closure rates. Adept at understanding customer needs to recommend appropriate banking products.
Detail-oriented team player with strong organizational skills. Ability to prioritize multiple tasks simultaneously and complete within reasonable timeframe
Overview
10
10
years of professional experience
1
1
Certification
Work History
Personal Banker
BMO Bank Of Montreal
12.2013 - Current
Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships. Regularly followed up with clients post-appointment.
Recommended & implemented customer banking solutions including appropriate investments, loans, bank accounts & plans, and credit cards.
Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
Backed up teller team by handling needs of new and existing customers at main counter.
Improved customer satisfaction by providing personalized banking solutions and exceptional service through enthusiastic conversations.
Promoted financial products by maintaining excellent service offering knowledge.
Exceeded individual performance metrics - consistently over 100% of Sales Revenue targets, while maintaining exceptional levels of client satisfaction ratings throughout tenure as CSR & Personal Banker
Cross-sold bank products and services to meet customer needs and provide options.
Contributed to positive work environment, fostering teamwork among colleagues to enhance productivity levels.
Education
Diploma & Certificate - Geographic Information Systems
Sir Sandford Fleming College
Skills
Relationship Building
Branch Operations
Customer Service
Fraud Prevention & Handling
Cash Handling
Positive Attitude
Sales Expertise
GIC's & Mutual Funds
Loans, PLOC's & Credit Cards
Cross-Selling Products
Teller Support
Interpersonal Skills
Banking Policies and Procedures
Attention to Detail
Accomplishments
Awarded BMO Best of the Best for excellent customer service
Languages
English
Native or Bilingual
Certification
Canadian Securities Institute Investment Funds
Mutual Funds RISR successfully completed, 2019
Qualified Lender - Lending Training successfully completed, 2023
CPR & First Aid Training
Timeline
Personal Banker
BMO Bank Of Montreal
12.2013 - Current
Diploma & Certificate - Geographic Information Systems