Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Christopher Moreno

Los Angeles

Summary

Professional in hospitality industry with strong background in guest services, adept at enhancing customer satisfaction and operational efficiency. Skilled in managing guest inquiries, resolving issues, and ensuring positive experience. Known for fostering team collaboration and flexibility to meet changing needs. Possesses excellent communication skills, problem-solving abilities, and focus on achieving results. Seeking to transition into new field, leveraging excellent communication and problem-solving skills to contribute effectively.

Overview

2
2
years of professional experience

Work History

Guest Service Associate

Cinemark
Los Angeles
04.2023 - Current
  • Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
  • Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
  • Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
  • Managed front desk operations, ensuring a smooth and pleasant guest experience.
  • Familiar with Point-of-Sale (POS) systems, ensuring smooth and efficient sales processes.
  • Interact with guests daily to provide exceptional customer service, ensuring a positive experience.

Education

High School Diploma -

Foshay Learning Center
Los Angeles, CA
06-2022

Skills

  • Customer Service: Strong verbal communication skills, and ability to handle customer inquiries professionally
  • Sales and Cash Handling: Trained in managing financial transactions with accuracy
  • POS Systems: Proficient in using Point-of-Sale systems for transaction processing and inventory management
  • Teamwork: Collaborative, working effectively with others to ensure smooth operations
  • Marketing Tools (Basic): Familiar with social media platforms, basic content creation, and basic editing
  • Problem Solving: Able to resolve conflicts and address customer concerns in a calm, respected, and effective manner
  • Guest relations: Able to form strong relationships with regular guest, making their experience better

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Guest Service Associate

Cinemark
04.2023 - Current

High School Diploma -

Foshay Learning Center

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Christopher Moreno