Christopher Mojica
Yucca Valley
Summary
Dynamic Maintenance Technician III with Charter Communications, skilled in node troubleshooting and line escalations. Proven ability to enhance network connectivity and ensure signal integrity. A motivated team player, adept at problem-solving and delivering exceptional customer service, consistently resolving complex issues to improve operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Maintenance Technician III 3rd
Charter Communications, Spectrum
Yucca Valley
06.2025 - Current
- Node segmentations.
- High Split.
- Line escalations Y6, Y5.
- Outages
- Working with the ISP to solve any hub-related issues.
- Working with Field Ops on customer-impactful line escalations.
- Troubleshooting from the node to the customer's drop.
- Taking care of Node health Y7, Y8.
Field Tech IV
Charter Communications
Bakersfield
06.2019 - Current
- Facilitated reconnection of installations pertaining to client's cable and internet service.
- Provided essential equipment to access service like modems, DTA's cable boxes HD and DVR's.
- Performed installation of house wiring as required like RG6, RG11, Cat5.
- Assembled communication equipment such as wiring, switching equipment and power apparatus.
- Connecting components to exterior cable systems and tested connections for adequate power and functional links.
- Installed data and telephone cable lines between outside underground or pole lines and residential buildings.
- Tested installed cabling for transmission integrity and signal continuity.
- Performed work safely and in compliance with building codes, OSHA requirements and company guidelines.
- Maintained company vehicles and equipment according to established policies.
- Traveled safely to customer sites to perform repairs, maintenance, or troubleshooting.
- Responded to dispatch requests for service calls and arrived at site with timeliness and professionalism.
- Communicated with customers to assess needs, understand equipment malfunctions, or offer technical support.
- Skillfully operated hand tools and construction equipment such as trenchers to complete installations.
- Inspected and tested transmission lines to measure signal strength and trace problems.
Education
High School Diploma -
Santa Paula High School
Santa Paula, CA06.2005
Skills
- Installation expert
- Network connectivity knowledge
- Motivated team player
- Customer service
- Multitasking
- Organization
- Node troubleshooting
- Line escalation
- Signal integrity testing
- Effective communication
- Problem solving
Certification
- Field Tech Progression 2-4, SCTE
- Field Technician II to III, NCTI
- Field Technician III to IV, NCTI
- Field Technician IV to V, NCTI
- Field Technician V to VI, NCTI
- Maintenance II
- Maintenance III
Accomplishments
- Spectrum Superstars Award Outstanding Performance throughout 2024
- Tier 5 for The Year 2024
Timeline
Maintenance Technician III 3rd
Charter Communications, Spectrum
06.2025 - Current
Field Tech IV
Charter Communications
06.2019 - Current
High School Diploma -
Santa Paula High School
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